Coordinate and manage all aspects of the shipping process, including documentation, scheduling, and carrier selection, to ensure timely and cost-effective delivery of goods.
Prepare and process all necessary shipping documents, such as bills of lading, commercial invoices, packing lists, and customs declarations, ensuring accuracy and compliance with international trade regulations.
Liaise with freight forwarders, shipping lines, airlines, and trucking companies to negotiate rates, book shipments, and track cargo movement from origin to destination.
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Sales Management
Customer Relationship Management (CRM)
Marketing Strategy
Business Development
Team Leadership
Communication Skills
Product Marketing
Market Research
Brand Management
Act as the main point of contact for customers on shipment enquiries and updates, resolve customer complaints, delays, or shipment issues promptly, maintain strong relationships with clients to ensure repeat business, and provide excellent customer service and support
Coordinate end-to-end shipment process (export/import/transshipment), ensure compliance with customs regulations and documentation requirements, monitor shipment movement and ensure timely delivery, and coordinate with warehouse and transport teams for cargo handling.
Ensure accuracy of all shipping documents and system entries, handle customs clearance coordination and documentation, ensure compliance with import/export procedures and Incoterms, and maintain proper record-keeping for all shipments
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