Identify and develop potential overseas customers through B2B platforms, customs data, trade exhibitions, social media, and other business-development channels.
Expand the international customer base across markets such as Southeast Asia, Central Asia, Africa, and other regions.
Respond to customer enquiries and establish long-term business relationships.
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To create/complete shipment details in our internal transport management system, coordinate with all involved stakeholders + organize transport based on the customer promise, obtain DG approvals where required, escalating discrepancies as required.
To monitor + report on operational performance of carriers + other vendors as well as ensuring strong data quality is available for timely + accurate customer reporting.
To create files for consolidation containers (Master).
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To create/complete shipment details in our internal transport management system, coordinate with all involved stakeholders + organize transport based on the customer promise, obtain DG approvals where required, escalating discrepancies as required.
To monitor + report on operational performance of carriers + other vendors as well as ensuring strong data quality is available for timely + accurate customer reporting.
To create files for consolidation containers (Master).
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Manage and oversea end-to-end export operations to ensure timely, accurate, and compliant shipment of goods.
Ensure compliance with relevant trade regulations, customs requirements, and export documentation procedures
Negotiate and manage relationships with logistics service providers, such as shipping companies and freight forwarders, to secure competitive rates and reliable services
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Customer & Vendor Communication Serve as the primary contact for customers and vendors, providing updates, clarifications, and support throughout the export process.
Quotation Management Prepare and review quotations from vendors to ensure accuracy and competitiveness.
Booking & Job Handling Manage bookings with liners, open jobs in the TMS system, and coordinate delivery of empty and laden containers.
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Ensuring 100% on time documentation application of export post shipment documentation and rectify any documentation discrepancies found within the allocated time frame.
Manage the documentation focused on pre and post shipment by ensuring updates and information is done in a timely manner and is compliant with the law.
Ensuring 100% documentation sharing and submission to enable on time clearance by customer. Documents must be completed within the timeframe to ensure customer require attestation and legalization or bank submission. Prompt follow up with OGA or factories for the missing documents.
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Ensuring 100% on time documentation application of export post shipment documentation and rectify any documentation discrepancies found within the allocated time frame.
Manage the documentation focused on pre and post shipment by ensuring updates and information is done in a timely manner and is compliant with the law.
Ensuring 100% documentation sharing and submission to enable on time clearance by customer. Documents must be completed within the timeframe to ensure customer require attestation and legalization or bank submission. Prompt follow up with OGA or factories for the missing documents.
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Develop and implement short- and long-term sales strategies and plans (e.g., plan sales routes, new customer generation, etc.) to achieve sales targets for assigned businesses/territories.
Monitor progress of sales activities. Implement customized solutions based on changing markets and trends.
Research and develop marketing opportunities and plans, understanding consumer requirements, identifying market trends.
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To create/complete shipment details in our internal transport management system, coordinate with all involved stakeholders + organize transport based on the customer promise, obtain DG approvals where required, escalating discrepancies as required.
To monitor + report on operational performance of carriers + other vendors as well as ensuring strong data quality is available for timely + accurate customer reporting.
To create files for consolidation containers (Master).
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Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping.
As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.
To support collaboration between customer care locations (CCL), sales as well as system + processes to deliver a great customer experience, supporting the development of new + existing customer targets.
To ensure supplier relationships are created + pro-actively managed, ensuring delivery to service level agreements (SLA) + global partnership rules (GPR).
To conduct regular anytime conversations with all direct reports to discuss + ensure traction on delivering performance + development goals.
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Discuss Export Control Screening of various entities like (people, product, companies, vessels, and organizations) before or while Alfa Laval is dealing with them and archive the results for safe and easy retrieval.
Mandatorily screening customer before registering them in customer master during quotation or order booking process.
Use the systems like MIRS and World check One tool to perform the screening, and in case of any perceived risk immediately highlight the case to the Alfa Laval colleague dealing with the case and ensure necessary actions are taken before proceeding further and also as the case may require ensure the order contracts safeguards Alfa Laval’s interest from Export control compliance perspectives.
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Handle daily import, export, and transshipment sea freight operations to ensure smooth and timely shipment execution.
Coordinate with overseas offices, customers, carriers, shipping lines, and internal stakeholders regarding shipment status and operational requirements.
Respond promptly to customer and overseas office enquiries while delivering excellent customer service.
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Prepare and submit import/export declarations, permits, and other required documents to customs authorities.
Ensure full compliance with customs procedures, regulations, and documentation requirements — including tariff codes, licenses, permits and other applicable laws, including electronic declaration.
Determine the correct amount of duties, taxes, and other fees associated with import and export shipments.
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Generate Permission Request Slip (PRS) for Import, Export, Transhipment, Local shipments that are delivered to ZALORA warehouse or will be delivered to customer for order fulfilment from ZALORA warehouse.
Generate Consolidated Statement (CS) based on stipulated period by Royal Malaysian Customs & ensure all are done before the timeline given.
Submission of PRS to customs for endorsements prior to truck departures.
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Generate Permission Request Slip (PRS) for Import, Export, Transhipment, Local shipments that are delivered to ZALORA warehouse or will be delivered to customer for order fulfilment from ZALORA warehouse.
Generate Consolidated Statement (CS) based on stipulated period by Royal Malaysian Customs & ensure all are done before the timeline given.
Submission of PRS to customs for endorsements prior to truck departures.
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