Operational Leadership: Manage day-to-day front-of-house and back-of-house activities, ensuring smooth service, proper opening and closing procedures, and adherence to standard operating procedures
Financial & Profit Management: Monitor store Profit and Loss (P&L), control cost of goods sold (COGS) and labor costs, and implement strategies to achieve monthly revenue targets.
Team Development: Hire, train, schedule, and mentor supervisors, service crew, and kitchen staff to build a high-performing team....
Menjalankan aktiviti pengeluaran termasuk penyediaan bahan mentah, penimbangan, pencampuran, pemprosesan, pembungkusan, sealing dan pelabelan mengikut SOP.
Mengendalikan mesin dan peralatan pengeluaran dengan selamat serta melaporkan sebarang kerosakan atau masalah kepada Ketua Seksyen.
Melaksanakan kerja-kerja pembersihan, sanitasi, pertukaran proses pengeluaran dan housekeeping....
Ensure staff is working together as a team. Inspect grooming and attire of staff and rectify any deficiencies. Communicate with guests, other employees, or departments to ensure guest needs are met. Respond to and try to fulfill any special banquet event arrangements. Set up banquet area/room, ensuring cleanliness and proper set up of furniture/equipment. Inspect and maintain table set-ups for cleanliness, neatness and agreement with group requirements and company standards, and resolve any problems. Document pertinent information in appropriate department logbook.
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Develop and maintain positive working relationships with others, and support team to reach common goals. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested....
Daily Sourcing & Ordering: Place daily orders for fresh produce, meats, dry goods, and cafe consumables based on real-time kitchen needs.
Vendor Coordination: Maintain close, friendly relationships with our regular suppliers and wet market vendors. Act fast to resolve shortfalls, wrong deliveries, or quality issues.
Price Negotiation: Keep a close eye on market prices for food materials, source alternative quotes, and negotiate fair rates to help keep our cafe food costs healthy....
Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts – to get it right for our guests and our business each and every time....
Identify, approach and develop collaboration opportunities with lifestyle brands, cafés, retailers, communities, event organisers and other relevant partners.
Pitch creative co-branded campaigns, cross-promotions, product partnerships and experiential concepts that strengthen DAVON’s brand reach.
Build and maintain strong relationships with partners, vendors, influencers, KOLs/KOCs, event organisers and stakeholders....
Responsible for sourcing and purchasing food & beverage products, packaging materials, kitchen equipment, and other related supplies in line with the company's operational and menu requirements.
Evaluate and select suppliers based on product quality, food safety standards, pricing, delivery reliability, and service to ensure high-quality and cost-effective procurement.
Negotiate pricing, payment terms, and supply agreements to achieve the best value while maintaining product quality and consistency....
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
Be a hands-on supervisor and be present at all times in the Outlet, especially during busy periods.
Liaises with the Kitchen and Beverage Department on daily operations and quality control....
Day-to-Day Buying: Handle daily requisitions, issue purchase orders (POs), and follow up closely on orders to ensure zero ingredient shortages in the kitchen.
Ingredient Sourcing: Source high-quality fresh produce, meats, dry goods, and packaging; gather competitive quotes to ensure the cafe gets the best market rates.
Supplier Relations: Serve as the main contact for our local vendors and wet market suppliers. Confidently negotiate prices and quickly resolve any delivery shortfalls or quality issues....