We are looking for an enthusiastic team to support our daily store operations. This role focuses on food and beverage preparation, cashier operations, inventory control, and ensuring compliance with company standards while delivering a positive customer experience.
Operations & Floor ManagementOversee day-to-day store operations.Ensure smooth service flow, especially during peak periodsCoordinate effectively between kitchen and service staff.
Staff Supervision & TrainingLead, train, and motivate staff.Conduct briefings on updates, promotions, and menu changes.Train new employees on service standards, SOPs, and hygiene.Monitor staff performance and discipline when necessary.Ensure self and staff attend and complete Food Handling Course.
Customer ServiceHandle customer inquiries, requests, and complaints professionally.Ensure high customer satisfaction and service consistency.Collect and analyze customer feedback to support improvements.
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Customer Service: Greet customers with warmth and enthusiasm, assist with orders, offer recommendations, and resolve any issues to ensure a delightful experience.
Drink Preparation: Prepare bubble teas and other beverages with precision, following standardized recipes to maintain consistent quality and taste.
Cash Handling & Sales: Operate the cash register, process payments (cash and electronic), maintain accurate sales records, and manage the cash drawer responsibly.
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• Good communication and interpersonal skills.
Self-motivated
independent
and able to take initiative.
Willing to take on challenges
think creatively
and stay updated with the latest market trends and technologies.
Identify and prioritise potential export markets based on market size, consumer demand, pricing, regulatory requirements, competition and distribution potential.
Develop market-entry strategies for selected countries and regions.
Identify and prioritise potential export markets based on market size, consumer demand, pricing, regulatory requirements, competition and distribution potential.
Develop market-entry strategies for selected countries and regions.
You shall be well-verse with the School’s programmes/courses and to liaison with other departments with new changes and development from your department.
You shall coordinate all courses, time tabling with Academic department and with the students.
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Coordinate the end-to-end recruitment process, including posting job advertisements, screening resumes, and scheduling interviews for retail and HQ roles.
Manage candidate communications, conduct initial background checks, and prepare employment offer letters or contract documents.
Lead the onboarding process for new hires, ensuring all required documentation is collected, system profiles are created, and company orientations are conducted smoothly.
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Solicit leads via referrals and cold calls for sales via marketing visits, telemarketing, launches, road show and any other sales activities to achieve sales targets.
To actively cross selling Banking/Financial products.
Assess/evaluate and propose credit applications diligently.
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Check equipment and operating systems and correct wherever necessary.
Recognize and correct potential equipment failure or unsafe conditions and communicate with the Food Quality Manager.
Perform preventive maintenance and calibration per defined interval/schedule for all equipment: Grill, Fryer, Heat Treat Machine, McCafe machine, Ice Machine, Beverage Touch Tower, etc.
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