Support Contact Centre reporting, analytics, and data governance initiatives to improve performance visibility, reporting efficiency, and enable data-driven decision-making
Collect, clean, transform, and analyze operational data, while performing data quality validation and supporting process documentation
Develop and enhance Power BI dashboards to provide a consolidated view of key performance metrics (e.g., call volume, service level, response time, resolution rates) and drive actionable insights for leadership
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Establish strategic partnerships for company’s ocean and freight forward business. Demonstrate an agile mindset, lead by example, and embrace change, emphasizing attentive listening to business objectives.
Develop customer accounts on a global scale, driving growth through high-level strategies and leading the account growth for effective execution.
Prospecting of target customers through proactive networking and leveraging existing relationships within the broader FedEx enterprise.
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To provide internal/external customers with the highest quality service by handling operational documentation to ensure timely shipping arrangement and shipment closing.
Handling all Ocean shipping documentation.
Responding promptly to customer and internal stakeholder enquiries.
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To provide internal/external customers with the highest quality service by handling operational documentation to ensure timely shipping arrangement and shipment closing.
Handling all Ocean shipping documentation.
Responding promptly to customer and internal stakeholder enquiries.
...