Conduct key operational activities, for example, installation, commissioning, maintenance and troubleshooting of Edwards products.
Adherence to defined work processes, risk assessment and SOP is required to be strictly comply.
Undertake sofeware setup, operation, maintenance and (basic) analytics. Conducts basic fault-findings and troubleshooting support to resolve or escalate issues within agreed contractual timeframes and or Service level agreements to meet customer expectations.
...
Install and/or relocate equipment at customers’ sites. Conduct associated start-up, cut over and check-out activities on the newly installed systems
Provide warranty tool support or paid service for out-of-warranty tool by performing on-site preventive maintenance of equipment and attending to equipment abnormalities. Coordinate all service actions with customer to minimize downtime or system interruptions
Apply troubleshooting techniques to eliminate equipment malfunctions. Conduct diagnostic procedures to isolate problem. Assess severity of malfunctions and determine corrective actions required or escalate for assistance and prompt resolution. When necessary, replace defective units, components, or parts where appropriate
...
Assessing processes, taking measurements and interpreting data. This includes and not limited to designing, running, testing and upgrading systems and processes.
Develop best-in-class engineering standards and guidelines to support different business processes.
Drive initiatives and implementation of various systems, technology interventions.
...