Plans and coordinates daily fleet operations including local, outstation, night and special deliveries while maintaining vehicle schedules and monitoring fleet availability, identifying shortages and rearranging resources with the Delivery Team during disruptions, and optimizing vehicle utilization, route planning and driver allocation while liaising with Delivery, Warehouse, Retail, Transporters and other departments.
Monitors driver attendance, assignments, performance and discipline while conducting daily briefings on schedules, SOPs, safety and product updates as well as regular performance meetings, ensuring drivers comply with SOPs and safety requirements, handling and escalating driver feedback or complaints to the Senior Supervisor or HR, coordinating training and development, and acting on or escalating recurring discipline issues.
Coordinates outsourced drivers, transporters and third-party delivery services while maintaining a pool of reliable backup drivers and transporters, evaluating transporter performance based on availability, reliability, service quality, compliance and cost, arranging replacement drivers, vehicles or Lalamove services when outsourced transport is disrupted, and managing Singapore transportation arrangements with drivers, transporters and forwarding agents.
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