Oversee all restaurant operations to ensure that restaurants run smoothly. Train and supervise restaurant staff, ensure compliance with food health and safety regulations, and resolve customer complaints.
Responsibilities:
- Responsible & Direct day-to-day F&B Operations.
- Ensure customer satisfaction thru quality of service.
- Maximize resources to deliver F&B business unit's smooth operations & development.
Knowledge, Skills and Abilities:
-Candidate must possess at least a Higher Secondary/STPM/"A" Level/Pre-U, Bachelor's Degree, Post Graduate Diploma, any field.
- At least 2 to 3 years of working experience required in a similar position of F&B Services.
- Completion of a Food Service administration, hotel or restaurant management course is an asset.
- Excellent Sales skills
- Excellent Customer Service skills
- Good Communication skills
- Leadership skills
- Excellent Organizational skills
- Knowledge of the products, services, sector, industry and local area
- Knowledge of relevant legislation and regulations
Responsible for food and beverage operations and standards, training staff and handling customer complaints. The service talent's main function is to promote the hotel F&B Services and ensure guest satisfaction through developing and maintaining a strong team environment with an emphasis on guest satisfaction and delivery of prompt and courteous service.
Plan, coordinate, assign, oversee and participate as required in the preparation and serving of food, preparing and maintaining necessary records and files.
Maintain overall presentation and cleanliness of cafeteria at all times.
...
Responsible for maintaining a consistently high level of customer service as outlined by The Avenue M Hotel, this includes talking to customers to monitor their experiences.
Greet and handle all guest interaction with a high level of professionalism and hospitality.
Execute assigned tasks according to the planned audit schedule.
Conduct regular inspections of outlets, including outstation visits, to ensure compliance with company policies, industry regulations, and standards of hygiene, safety, and quality.
...
Manage all departments under his/her supervision ensuring high standards of product and service delivery and maximizing profitability while constantly delivering a unique food and beverage offer/experience.
Thorough knowledge of F&B operations including food, beverages, supervisory aspects, service techniques, and guest interaction, conference & banqueting operations and skills.
...