Performance Management and Accountability: Own and monitor critical service and customer experience metrics at the regional level, such as contact rates, automation levels, line of business performance, and customer satisfaction. Drive regional strategies to improve KPIs and ensure consistency in customer experience across all countries.
Shop Onboarding and Content Excellence: Oversee the performance and efficiency of shop onboarding processes and content management to ensure a high quality experience for partners and users
Stakeholder Engagement and Cross-Functional Collaboration: Serve as the primary point of contact for QC senior regional stakeholders. Build strong partnerships with Product, Service Ops, and other key functional teams to drive collaborative, cross-functional efforts that support the marketplace experience strategy.
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Strategic Program Management and Launch: Define and lead the roadmap for launching QC specific programs into service operations
Performance Management and Accountability: Own and monitor critical service and customer experience metrics at the regional level, such as contact rates, automation levels, line of business performance, and customer satisfaction. Drive regional strategies to improve KPIs and ensure consistency in customer experience across all countries.
Shop Onboarding and Content Excellence: Oversee the performance and efficiency of shop onboarding processes and content management to ensure a high quality experience for partners and users
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Content Strategy & Creation: Brainstorm, plan, shoot, and edit engaging content for Instagram, Meta Ads, and other digital platforms. Create both organic and paid advertising creatives that align with campaign objectives and brand identity.
Creative Campaign Execution: Work closely with the marketing team to develop fresh content ideas, ad concepts, hooks, and storytelling angles.
Social Media & Brand Growth: Manage and maintain our social media presence by publishing content consistently, engaging with the community, and strengthening brand awareness across Malaysia and Singapore.
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Define who to hire, how to attract candidates, how to screen them, and how to build a continuous talent pipeline.
Build onboarding, training, assessment, certification, and internal development systems, including a structured Company Academy graduation requirement before staff officially take up key roles.
Build performance, bonding, engagement, career path, KPI, culture, and retention mechanisms so that good people stay, grow, and perform.
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Work closely with the Founder/CEO to translate company strategy into quarterly, monthly, and weekly operational priorities.
Build and manage company-wide operating rhythm, including weekly management meetings, monthly business reviews, and project follow-ups.
Track business performance across key departments such as online sales, outlets, customer service, training, pharmacy/channel sales, warehouse, and support functions.
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Work closely with the Founder/CEO to translate company strategy into quarterly, monthly, and weekly operational priorities.
Build and manage company-wide operating rhythm, including weekly management meetings, monthly business reviews, and project follow-ups.
Track business performance across key departments such as online sales, outlets, customer service, training, pharmacy/channel sales, warehouse, and support functions.
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Seeking a creative and motivated Marketing Intern to support the marketing team in producing short-form video content and managing TikTok Affiliate activities, with exposure to digital marketing and social media campaigns.