Customer Inquiry Management: Act as the primary point of contact for customer inquiries, service requests, and operational support via phone, email, and messaging platforms.
Service & Technical Coordination: Liaise closely with field technicians and the after-sales team to schedule maintenance, routine checking, emergency troubleshooting, and pre-delivery inspections (PDI).
Feedback & Problem Resolution: Proactively follow up with clients post-service/delivery to ensure satisfaction, address issues promptly, and maintain long-term client relationships.
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Communication
Import & Export Documentation
Bill of Lading (BL) Preparation
Shipping Instruction (SI) Preparation
K3 Customs Form Handling
Commercial Invoice & Packing List Preparation
HS Code Classification
Customs Clearance Procedures
Import & Export Permit Application
Knowledge of Malaysia Customs Requirements (JKDM)
Food Import/Export Compliance (Frozen & Chilled Goods)
Communication & Coordination Skills
Time Management
Problem Solving
Ability to Work Under Pressure
Attention to Detail
Communication
Import & Export Documentation
Bill of Lading (BL) Preparation
Shipping Instruction (SI) Preparation
K3 Customs Form Handling
Commercial Invoice & Packing List Preparation
HS Code Classification
Customs Clearance Procedures
Import & Export Permit Application
Knowledge of Malaysia Customs Requirements (JKDM)
Food Import/Export Compliance (Frozen & Chilled Goods)
Communication & Coordination Skills
Time Management
Problem Solving
Ability to Work Under Pressure
Attention to Detail
Communication
Import & Export Documentation
Bill of Lading (BL) Preparation
Shipping Instruction (SI) Preparation
K3 Customs Form Handling
Commercial Invoice & Packing List Preparation
HS Code Classification
Customs Clearance Procedures
Import & Export Permit Application
Knowledge of Malaysia Customs Requirements (JKDM)
Food Import/Export Compliance (Frozen & Chilled Goods)
Communication & Coordination Skills
Time Management
Problem Solving
Ability to Work Under Pressure
Attention to Detail
Communication
Import & Export Documentation
Bill of Lading (BL) Preparation
Shipping Instruction (SI) Preparation
K3 Customs Form Handling
Commercial Invoice & Packing List Preparation
HS Code Classification
Customs Clearance Procedures
Import & Export Permit Application
Knowledge of Malaysia Customs Requirements (JKDM)
Food Import/Export Compliance (Frozen & Chilled Goods)
Communication & Coordination Skills
Time Management
Problem Solving
Ability to Work Under Pressure
Attention to Detail
Communication
Import & Export Documentation
Bill of Lading (BL) Preparation
Shipping Instruction (SI) Preparation
K3 Customs Form Handling
Commercial Invoice & Packing List Preparation
HS Code Classification
Customs Clearance Procedures
Import & Export Permit Application
Knowledge of Malaysia Customs Requirements (JKDM)
Food Import/Export Compliance (Frozen & Chilled Goods)
Communication & Coordination Skills
Time Management
Problem Solving
Ability to Work Under Pressure
Attention to Detail
Communication
Import & Export Documentation
Bill of Lading (BL) Preparation
Shipping Instruction (SI) Preparation
K3 Customs Form Handling
Commercial Invoice & Packing List Preparation
HS Code Classification
Customs Clearance Procedures
Import & Export Permit Application
Knowledge of Malaysia Customs Requirements (JKDM)
Food Import/Export Compliance (Frozen & Chilled Goods)
Communication & Coordination Skills
Time Management
Problem Solving
Ability to Work Under Pressure
Attention to Detail