Assist branch manager to demonstrate desired behaviors for staff including driving sales, handling difficult or complicated sales, cash management, inventory and follow up with customers
Assist branch manager in hiring to the needs of the business, actively recruiting to ensure open positions are filled quickly
Assist branch manager to provide a strong leadership presence and control in store, while ensuring that all customers receive good service and quality merchandise
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- Execute assigned sales activities, roadshows, and promotional events, ensuring smooth operations from setup to completion.- Collaborate closely with the Trade Marketing team to monitor weekly sampling plans and promotional activities.- Coordinate with the Sales team to ensure effective implementation of product promotions.- Monitor outlet stock availability and ensure timely replenishment.- Conduct regular retail visits to ensure merchandising compliance and proper display execution.- Provide operational support to the Sales team during manpower shortages or peak business periods.- Analyze field execution and provide recommendations to improve operational efficiency and sales performance.
Ensure the ID or Passport of each arrival guest was scan into the system and transferred to Opera System.
Is responsible for ensuring all guests are offered a faultless and speedy check-in, with the emphasis being that all guests are pre-registered and checked-in, in their respective rooms.
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Manage front desk operations, including welcoming visitors, handling calls, enquiries, and directing them to the appropriate departments.
Provide general administrative support, including document preparation, filing, data entry, and communication handling.
Support the Merchandising team in coordinating supplier orders, monitoring delivery schedules, and following up on product availability and quality issues.
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Be the face of our hotel - the first smile guests see when they arrive.
What you'll be doing:
- Welcome and check in/out guests, making them feel genuinely at home from the moment they arrive- Manage reservations and room inventory, keeping everything running smoothly- Handle payments, prepare invoices, and maintain accurate guest records- Be the go-to person for guest queries, responding with speed, care, and warmth- Uphold the hotel's service standards in every interaction, every shift- Take on additional responsibilities as you grow with the team
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