The Front Desk Supervisor will be responsible for overseeing the daily operations of the front desk staff. Duties include greeting and directing guests, managing check-ins and check-outs, and providing assistance to guests. The Front Desk Supervisor will also ensure that all customer service standards are met and that all guests have a positive experience.
THE JOBSCOPE
Supervise front desk staff and ensure that they provide excellent customer service
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Receptionists are responsible for the reception area of a business. They answer the phone, greet guests, pass information, respond to inquiries and instruct visitors. They are the first point of contact for clients and customers.
Front Office Supervisor is responsible for the operation of the Front Office Department in providing courteous, professional, efficient and flexible service consistently in order to maximize guest satisfaction. He / She will handle the daily operation of the Front Desk (Reception), Customer Service as well as Concierge Service.
Rooms division managers are in charge of managing and coordinating a team of employees at front desk, reservations, housekeeping and maintenance departments.
·Report directly to the Assistant front Office Manager / Front Office Manager and concurrently responsible to the General Manager on all matters of importance affecting guest services and general hotel operations.
·Has a very close working relationship with the Assistant Front Office Manager / Front Office Manager.
·Co-ordinate and co-operate with all other departments as and when required and has a good working relationship with all Heads of Department and the Sales and Marketing team.
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You’ll be responsible for providing a naturally friendly, helpful, and responsive, level of service to all our guests from arrival to departure. We’re not really a strict job descriptions kind of place – we all roll our sleeves up and get stuck in wherever needed – but here's an idea of how we see the role;
Achieve positive outcomes from Guest queries in a timely and efficient manner.
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Job Description • Monitor the performance of subordinate • Conduct morning briefing and doing report • Schedule manpower and roster Job Requirement • Minimum SPM qualification with at least 3 years working experience as Front Office Assistant OR • Certificate/Diploma in Hotel Management with minimum 2 year working experience as Front Office Assistant • Familiar with front office operations • Good command of English & Bahasa Malaysia (both verbal and written). Ability to speak in other dialects will be an added advantage • Able to work independently and willing to work long hours • Able to train new staff and report writing
Location:
Genting Highlands - Pahang, West Malaysia, Malaysia
Salary:
Competitive
Type:
Permanent
Main Industry:
Search Secretarial, Office & Administration Jobs
Other Industries & Skills: Catering & Hospitality, Management & Executive
Advertiser:
Resorts World Genting
Job ID:
130333269
Posted On:
08 April 2024
Hospitality establishment receptionists provide first point of contact and assistance to the guests of a hospitality establishment. They are also responsible for taking bookings, processing payments and giving information.
COMO Metropolitan Singapore marks a debut homecoming for our Singapore-founded company. It's the first time COMO Group’s signature brands – COMO Hotels and Resorts, a multi-label fashion retail space curated by Club 21, a new urban wellness space by COMO Shambhala, contemporary international dining by COMO Cuisine, as well as Michelin-starred gourmet concept by COTE Korean Steakhouse and internationally-renown patisserie Cédric Grolet — will be housed under one prestigious address: COMO Orchard.
Job Responsibilities
Supervise and coordinate front desk activities to maintain a smooth flow of operations.
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The Officer, Front Office assists the daily guest service operations, working with members of the team to create a pleasant and lasting atmosphere that enables residents' satisfaction. He/She performs room check-ins and check-outs for guests, handles room reservation requests, and attends to guests' enquiries, requests, as well as concerns and feedback with professionalism to promote a positive first impression. He/She works closely with the housekeeping department to keep room status reports up-to-date and performs cashier-related functions and guest account billing.
As a frontline service ambassador, he/she maintains a professional image at all times and is well-versed in the property’s services and promotions to promote service offerings to guests. He/She also gathers guest feedback and provides ideas for operational and service improvement. To ensure guest safety, he/she maintains confidentiality of guest information and stays vigilant in reporting suspicious characters, items and activities within the property's premises. He/She may be required to handle incoming calls to address guests' requests or route calls to the relevant channels for follow up.
He/She is a service-oriented individual with excellent communication skills and is able to create a memorable experience for guests. He/She is able to work independently and effectively handle multiple and concurrent tasks. He/She works on shifts, including weekends and public holidays.
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