Warehouse Space & Layout Management: Plan and optimize warehouse capacity, space utilization, zoning, racking, binning, and palletization for efficient stock storage and movement.
Inventory Control & Stock Auditing: Oversee stock availability, accurate WMS recording, and lead monthly and year-end stock counts including discrepancy reconciliation.
Material & Stock Shortage Management: Monitor raw materials and stock levels against order requirements to identify and address shortages promptly.
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Team Leadership & Development: Supervise daily floor staffing, delegate workloads, and manage team performance (attendance, appraisals, coaching). Conduct daily shift briefings and foster positive team morale.
Operational Workflow Optimization: Coordinate inbound and outbound logistics to ensure orders are fulfilled completely, accurately, and on schedule. Analyze processes using Lean methods to eliminate bottlenecks and reduce operating costs.
Inventory & Stock Accuracy: Oversee regular cycle counts and stock audits. Investigate inventory discrepancies, manage stock categorization using FIFO/FEFO rules, and optimize physical warehouse space and storage layouts.
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Manage end-to-end order operations, including sales, returns, samples, demos, equipment, and platform orders, ensuring accurate processing, validation, fulfillment, modification, and closure in compliance with internal policies, business rules, SLAs, and regulatory requirements.
Monitor order status throughout the order-to-delivery cycle, proactively managing backorders, delivery issues, stock availability, pricing updates, and order-related exceptions to ensure timely resolution.
Coordinate with third-party warehouses, forwarders, wholesalers, pharmacies, sales teams, and internal stakeholders to ensure seamless order fulfillment and delivery execution.
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Receive and process customer orders via call, email, and fax, including exchanges, returns, credit notes, and debit notes, ensuring accuracy and completeness at every step
Accurately enter all order information into the system for timely and error-free processing
Conduct outbound calls to customers to address complaints, queries, and order confirmations, particularly when order requests require clarification
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We are looking for a professional, detail-oriented, responsible individual with strong organizational and coordination skills to join our team. This position will be responsible for the company’s daily HR and administrative management, assisting with daily sales operations, order follow-up, and shipping arrangements to ensure smooth business operations and improve overall administrative efficiency and process flow.