A customer-oriented person, to ensure that food and beverage operations run smoothly. Overseeing the activities of staff, extend warm greetings to guest upon arrival and usher them to allocated seats, and ensure that mis-en place/side station is all properly set-up before the shift commences. Should also be able to identify ways to decrease the operational costs.
Practice effective management skills and take necessary disciplinary actions to address poor staff performance. Should be able to achieve exceptional customer service and ensure that guests have a pleasant experience.
Location: Kuala Lipis, Pahang (Site-based; may require travel within Pahang as per project needs)
Roles & Responsibilities:
QHSE Planning & Implementation – Provide strategic input for overall project planning and monitor the implementation of the Safety, Health and Environmental Management System, ensuring compliance with MOT/KTMB railway safety standards and slope works requirements.
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Preferably a Certificate or Diploma in Hotel Management or a related field
Key Responsibilities:- Assist at Front Desk: check-in/out, guest enquiries, reservations.- Support Housekeeping: room preparation, linen handling, cleanliness standards.- Assist with basic Maintenance: reporting issues, coordination with vendors.- Provide Admin support: simple reports, stock records, filing.- Contribute to hotel social media content: photos, updates, promotions.- Step in where needed to maintain service quality.
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Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
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Involve in planning and development of traffic diversions and traffic management and coordinate with the contractor and authorities in this regard.2. Review the details and participate in the inspection and approval of the traffic management plans.3. Monitor the traffic diversions and report any irregularity to Project Manager as applicable.4. Inspect the site conditions to ensure safe traffic conditions and act positively, and participate in all traffic safety issues at site.
Manage FMM Institute programmes and activities including budget, plan and implement public, in-house and certificate programmes.
Assist in developing FMM programmes and activities for members.
Ensure membership recruitment is carried out to achieve membership target, undertake personal visitations to potential members and assist in carrying out activities to recruit new members and retain current members.
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Ensures that all company minimum brand standards have been implemented.
Work closely with other associates in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
Washes, peels, cuts, and seeds vegetables and fruits.
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Ensures that all company minimum brand standards have been implemented.
Works closely with other associates in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
Buys locally available fresh products wherever possible and has limited menus which are changed frequently to ensure the guest is always offered a variety of food items.
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Prepare and proactively execute sales plans for prospective customers sourced from the Bank’s leads (LMS) and self-generated leads.
Actively participate and collaborate with other sales personnel at PBC/branch/region levels on sales activities and campaigns for customer acquisition and retention.
Provide investment and wealth advisory services to customers, including portfolio management support.
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To achieve sales/revenue target assigned by the Bank and contribute towards growing the bank's portfolio/profitability and the achievement of the overall branch targets
To promote and professionally sell a range of retail products to existing and potential customers ie. Wealth products (UT, ASNB VP, PRS, Banca RP & GI, Direct Forex and NTW), Deposits (CASA/FD, Accounts Acquisition), Assets/Financing products (PF/PFi, ASB & Credit Cards) etc.
Participate in branch/region/bank (bank wide) sales & promotional activities and campaigns to achieve deliverables and to acquire, build and grow mass & mass affluent customer segments
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