Consulting on current trends in the methodological and technical assessment of IT security requirements
Regular analysis of the threat landscape in the IT security environment and review of regulatory requirements and methodologies with regard to information security (e.g., KRITIS, ISO 27001, ISO 27005)
Responsibility for continuous monitoring of the IT security level, assessment of threat potentials and residual risks, and development of corresponding recommendations for action
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Monitor and report on all security related alerts, incidents and breaches and provide assistance in the investigation and resolution of security incidents, when required
Investigate phishing/spam emails reported by users.
Produce monthly security reports for the clients.
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Regional Banking: Act as the primary lead for DR compliance with BNM (RMiT), MAS (Singapore), HKMA (Hong Kong), SBV (Vietnam), and NBC (Cambodia).
Capital Markets & Insurance: Ensure DR readiness for Bursa Malaysia and insurance-specific resilience drills for HLA&HLMT and HLIB&HLAM.
Audit Defense: Serve as the primary point of contact for internal and external regional auditors. Defend DR strategies and provide evidence of recovery readiness for all regional entities.
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Deliver positive technological experience to thousands of customers. We’re looking for a hands-on IT Technician who’s comfortable in fast-paced, real-world environments and enjoys solving problems where it matters most: on the ground.
This role is centered around maintaining and supporting the physical infrastructure in our stores. From server racks to in-store terminals, you’ll be our go-to person for hardware reliability, cabling standards, and first-line IT support.
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Leads and coordinates testing & support related activities with financial institutions, merchants and within our organization
Compiles and ensures that requirements and testing criteria are defined to determine whether a particular hardware and/or software system performs in a manner which matches its documented specifications.
Responsible for establishing testing guidelines and creating or modifying test deliverables, such as test plans, test cases/scripts, and reports. Through testing, analysis, and observation, ensures that requirements, standards. processes and procedures had been met, and that evidence of unwanted changes/defects has been reported, eliminated and the system retested.
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Handle walk-in, incoming call and email enquiries from the sales force, demonstrating excellent customer service skills to meet and exceed customer expectations.
Follow up on and resolve complaints, ensuring satisfactory closure within the agreed service standards.
Work closely with team members and leaders to achieve quality outcomes and productivity targets.
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Provide first-line IT support and request fulfilment through ServiceNow across Microsoft 365, Entra ID, endpoint, connectivity, and security-related services.
Own and manage incidents and service requests from initial contact through to resolution or effective escalation, ensuring SLA compliance.
Deliver clear, timely, and professional communication to users throughout the entire ticket lifecycle.
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Systems & Server Administration and Integration: Deploy, configure, and maintain server operating systems, including various Linux distributions (Ubuntu, Oracle Linux, Debian) and Windows Server environments.
Data Center & EMS Management: Assist with the setup, integration, and continuous monitoring of Environmental Monitoring Systems (EMS), UPS units, power monitoring hardware, and data center infrastructure monitoring software such as Eaton Brightlayer, Schneider Ecostruxture and AKCP Quicklime.
On-Site & Outstation Fieldwork: Perform hardware installations, server racking, cabling, sensor placements, and equipment maintenance at client facilities, data centers, and outstation locations.
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Lead impactful engagements that help organizations strengthen governance, manage technology risks, and enhance regulatory compliance.
Work with diverse clients across industries on emerging technology risk areas, including AI, Cloud Computing, Blockchain, IoT, cybersecurity, and resilience.
Partner directly with Directors and senior stakeholders, gaining exposure to strategic decision-making and executive-level advisory work.
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Demonstrate leadership and sound business acumen, showing consistency among principles, values and behaviour, thus building the trust and confidence of customers and business partners and following through on commitments
Compliance to all policies, procedures and ethical standards
Currently pursuing or recently completed a diploma or degree in a relevant field (e.g., Business, Communications, Education, Human Resources, Psychology) is an advantage.
Basic office software (e.g., word processing, spreadsheets, presentations) and comfort with online collaboration tools.
Positive attitude, willingness to learn, and openness to feedback in a training-focused environment.
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Provide continuous technical support via telephone, Email and Onsite Support related to CMS / hardware issue.
Provide client support and technical issue resolution on products and services and ensure all service cases are fully attended within expected timeline .
Knowledge in troubleshooting hardware and software.
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