Engineers to be part of Engineering IT team teams and are expected to learn various engineering tools implemented on different projects, flow & associated technologies on the job. The Engineer will work with experienced application administrator who will continually help and guide them during this learning process. Engineering tools implemented on different projects used by engineers are for analysis, designing and developing 3d model. These are from multiple software vendors such Hexagon, AVEVA, Bentley, Autodesk, Aspentech and so on. Engineering IT team manages all these tools and give support as per project requirement.
Responsible as a first contact (Level 1 support) to handle any phone call and email from sales agents all over Malaysia regarding to their application issue. Only supporting Malaysia region..
Product Support: Becoming an expert in our product suite and working hands-on with Microsoft technologies – including SharePoint, Office 365, Azure, SQL Server, Window Server, and IIS. Supporting our customers by providing solutions that resolve and simplify complex technical issues in the Microsoft Cloud. Analyzing and troubleshooting software issues through the use of internal logging and development resources.
Product design and requirements: Participate actively in EA Tool product design discussions, workshops and backlog refinement sessions. Understand the problem domain of user needs, business processes and governance requirements, and translate them into clear functional requirements, design documentation, process flows, acceptance criteria and well-structured user stories.