Oversee the daily operations of the IT department, including Infrastructure (Desktop, Laptop, Printer, CCTV), Networks (LAN/WAN, VPN, WIFI) and Servers and systems (NAV, ERP, UBS, Ingress, M365, Manage Engine, Autodesk).
administering Microsoft 365, performing routine Active Directory and server checks, troubleshooting staff network connectivity issues, and coordinating equipment servicing with hardware vendors.
Project Leadership - Manage full lifecycle of SF implementations from initiation through go-live and support. Lead module-specific workshops and align business requirements with system capabilities
Watch live dashboards covering compute, network, power, cooling and environmental conditions, and investigate anything outside normal operating limits.
Act as the primary point of contact for all IT incidents and service requests, providing timely and professional support via phone, email, and in-person.