Provides the desktop support for the first contact point for customers, responsible to provide prompt assistance to customers, addressing a range of IT topics and issues. Besides, you will ensure that software, licenses and operations comply with standards
Troubleshoot and resolve issues with Windows laptops and desktops, monitors, docking stations, mobile devices, printers, scanners, headsets, and other standard peripherals.
Oversee the end-to-end management of research and evaluation projects and grants, ensuring adherence to deliverables, timelines, and budget requirements.