Handling incident and service request: Manning of Hotline and email escalations, responding within stipulated SLA Validating contracts via serial numbers against system for CISCO Products
Oversee the execution of IT audits of pertinent IT programs and systems with a focus on ensuring they adhere to all safety, security protocols, applicable rules, and regulations.
Handling incident and service request: Manning of Hotline and email escalations, responding within stipulated SLA Validating contracts via serial numbers against system for CISCO Products
Support the deployment, integration, and lifecycle management of AI/ML solutions within Engineering IT platforms, engineering applications, and enterprise workflows
Handling incident and service request: Manning of Hotline and email escalations, responding within stipulated SLA Validating contracts via serial numbers against system for CISCO Products
Work collaboratively with a dynamic team to architect, optimise, deploy, and maintain computing clusters, ensuring high performance and efficiency. Collaborate with data engineers to develop effective ETL pipelines for seamless data integration and processing.
Handling incident and service request: Manning of Hotline and email escalations, responding within stipulated SLA Validating contracts via serial numbers against system for CISCO Products
Handling incident and service request: Manning of Hotline and email escalations, responding within stipulated SLA Validating contracts via serial numbers against system for CISCO Products
Handling incident and service request: Manning of Hotline and email escalations, responding within stipulated SLA Validating contracts via serial numbers against system for CISCO Products
Handling incident and service request: Manning of Hotline and email escalations, responding within stipulated SLA Validating contracts via serial numbers against system for CISCO Products
Handling incident and service request: Manning of Hotline and email escalations, responding within stipulated SLA Validating contracts via serial numbers against system for CISCO Products
4+ years as a software engineer, data engineer, or AI/ML practitioner writing technical design documents, data pipeline documentation, or API specifications
Regional Support: Act as the primary escalation path during local office hours for tools managed by the global team (including Slack, Google Workspace, Jamf, and Intune).
Building collaborative relationships with stakeholders to understand their business and technology needs, often acting as an evangelist, mediator or thought leader.