Build and manage strong relationships with business stakeholders to understand their needs, align priorities, and deliver effective technology solutions.
Assist in the Problem Management lifecycle: detection, logging, categorization, prioritization, RCA documentation, workaround updates, known error recording, and closure.
Deep M365 Administration: Develop, deploy, and manage the M365 and Google Workspace collaboration suite, diving deep into SharePoint Online (site architecture, intranet solutions, document management), Microsoft Teams (governance policies, channel management, voice/video integration), and OneDrive for Business (storage allocation, synchronization troubleshooting, data lifecycle).
Own day-to-day maintenance of KEDB entries, ensuring completeness and accuracy of symptoms, impacted services, root causes, workarounds, and permanent fix status.
Partner with business audit teams and lead the technology scope of integrated Consumer Banking and Private Banking audits, applying sound business and technology judgement to identify key technology risks, system dependencies and automated controls across business processes and customer journeys.
Seeking a System Support Executive / Assistant Manager with interdisciplinary electrical and electronic engineering experience to support onboarding of new parking management projects, manage system enquiries, configure systems, provide client training, troubleshoot and resolve technical issues, maintain backend configurations, and coordinate with IT/developer teams to ensure reliable operation of parking and access control systems.
Lead and manage end-to-end project delivery for Corporate Banking technology and business transformation initiatives, from project initiation through implementation and closure.