Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems.
Application Support & Operations: Oversee day-to-day applications support activities across APAC region. Ensure incidents, service requests, and problems are handled within SLA. Ensure proper handover, knowledge management, and support documentation.
Global footprint: Originating in France, 3C Metal has expanded its presence to the USA, Namibia, South Africa, Mozambique, the UAE, and Malaysia, offering a truly international experience.
Oversee the Company's IT infrastructure including network, Wi-Fi, servers/cloud environment, hardware, email, cybersecurity, backup systems and other technology infrastructure.