Engineers to be part of Engineering IT team teams and are expected to learn various engineering tools implemented on different projects, flow & associated technologies on the job. The Engineer will work with experienced application administrator who will continually help and guide them during this learning process. Engineering tools implemented on different projects used by engineers are for analysis, designing and developing 3d model. These are from multiple software vendors such Hexagon, AVEVA, Bentley, Autodesk, Aspentech and so on. Engineering IT team manages all these tools and give support as per project requirement.
Responsible as a first contact (Level 1 support) to handle any phone call and email from sales agents all over Malaysia regarding to their application issue. Only supporting Malaysia region..
You will collaborate with technology and business professionals to advise clients on technology risks across business processes, applications and IT risk management frameworks – including cybersecurity and data privacy.
Application Support (40%): Adhere to service level agreement (includes troubleshooting), participate in projects based on defined roles, carry out testing & deployments. Understand work assignments including prioritizing based on the agreed delivery dates.
Perform installation, termination, testing, troubleshooting and maintenance of structured cabling and related network infrastructure at customer sites, ensuring all works are completed safely, accurately and according to project requirements.