Guest Service Agent Jobs in Bandar Kuala Lumpur - September 2026 - Urgent Hiring

Customer Service Communication Skills

Near Train Station

Assist Service Consultant in claiming of remains. 协助服务顾问进行大体接运工作。
Assist Service Consultant in the overall process of funeral arrangement. 协助服务顾问完成整体丧礼安排流程。
Assist in “Saulim” and “Chutsan”. 协助进行“收殓”和“出殡”仪式。 ...

Posted

2 months ago

5-star Hotel Customer Service Specialist | 客服专员 (酒店相关） 5-star Hotel Customer Service Specialist | 客服专员 (酒店相关）

Agensi Pekerjaan TalentConsult Sdn Bhd

MYR4,200 - MYR4,800 Per Month

Bilingual Able to read Traditional Mandarin

Bandar Kuala Lumpur, WP Kuala Lumpur

Near Train Station

• Handle customer enquiries via phone, email, and live chat• Assist customers with hotel bookings, amendments, cancellations, and related requests• Support customers with refunds, schedule changes, and travel-related enquiries• Deliver professional, empathetic, and customer-focused service• Maintain accurate records of customer interactions and follow-up actions• Adhere to company procedures, workflows, and SLA requirements

Posted

a month ago

Guest Service Executive 客户服务专员 (KL) Guest Service Executive 客户服务专员 (KL)

Nirvana Care Sdn Bhd

MYR2,600 - MYR3,000 Per Month

+Additional Compensation

Customer Service Interpersonal skill

Near Train Station

Handle and manage all Memorial Hall related issues. 处理和管理所有与纪念堂相关的事务。
Coordinate with Service Consultant for the deceased check-in, check-out and assist in Funeral Procession. 协调服务顾问，安排逝者的入住、退房，并协助进行丧礼仪式。
Explain the terms and conditions of using the Memorial Hall to the customer and assist the customer in filling the Memorial Hall registration form. 向客户讲解纪念馆使用条款及条件，并协助客户填写纪念馆登记表。 ...

Posted

2 months ago

Internship For Front Desk Associate Internship For Front Desk Associate

Iroom Living Sdn Bhd

MYR1,000 - MYR1,500 Per Month

Internship

Setapak, WP Kuala Lumpur

Near Train Station

Key Responsibilities:
Guest Support & Communication
- Assist in handling guest inquiries via phone, WhatsApp, Airbnb, Booking.com, and other platforms. ...

Language Proficiency Adaptability

Posted

23 days ago

Hotel Front Office

Hotel Front Office Hotel Front Office

BTC Asset Sdn Bhd

MYR2,300 - MYR2,500 Per Month

Customer Service Front Desk Operations

Fresh Graduates

Bandar Kuala Lumpur, WP Kuala Lumpur

Near Train Station

Welcome and greet guests in a friendly and professional manner
Handle check-in and check-out procedures efficiently
Manage room reservations, bookings, and cancellations ...

Posted

5 days ago

Cha:Coal

MYR2,500 - MYR3,000 Per Month

Customer Service Food Safety

KL City, WP Kuala Lumpur

Near Train Station

Welcome guests, take orders, serve food and beverages professionally, and create a memorable fine dining experience.
Ensure tables, dining areas, and service stations are impeccably clean, organised, and prepared while following company SOPs and service etiquette.
Work closely with the management, kitchen and service team, manage guest requests efficiently, and assist with opening, closing, and daily operational duties. ...

Posted

17 days ago

Service Executive 礼仪师助理 (KL -吉隆坡) Service Executive 礼仪师助理 (KL -吉隆坡)

Nirvana Care Sdn Bhd

MYR2,400 - MYR2,700 Per Month

+Additional Compensation

Customer Service Communication Skills

Near Train Station

Assist Service Consultant in claiming of remains. 协助服务顾问进行大体接运工作。
Assist Service Consultant in the overall process of funeral arrangement. 协助服务顾问完成整体丧礼安排流程。
Assist in “Saulim” and “Chutsan”. 协助进行“收殓”和“出殡”仪式。 ...

Posted

3 months ago

Guest Experience Leader ( McDonald’s Busana Mall ) Guest Experience Leader ( McDonald’s Busana Mall )

McDonald's Malaysia (Gerbang Alaf Restaurants Sdn Bhd)

Up to MYR2,600 Per Month

KL City, WP Kuala Lumpur

Anda merupakan Guest Experience Leader dan sentiasa berinteraksi dengan para pelanggan
Anda perlu mengendalikan aktiviti untuk keluarga pada setiap hujung minggu
Tanggungjawab:

Any Skill

Be an early applicant!

Posted

2 months ago

Hospitality Service Representative Hospitality Service Representative

Nirvana Care Sdn Bhd

MYR2,600 - MYR3,000 Per Month

+Additional Compensation

Customer Service Interpersonal skill

Near Train Station

Handle and manage all Memorial Hall related issues. 处理和管理所有与纪念堂相关的事务。
Coordinate with Service Consultant for the deceased check-in, check-out and assist in Funeral Procession. 协调服务顾问，安排逝者的入住、退房，并协助进行丧礼仪式。
Explain the terms and conditions of using the Memorial Hall to the customer and assist the customer in filling the Memorial Hall registration form. 向客户讲解纪念馆使用条款及条件，并协助客户填写纪念馆登记表。 ...

Posted

2 months ago

Hotel Receptionist Hotel Receptionist

Nirvana Care Sdn Bhd

MYR2,600 - MYR3,000 Per Month

+Additional Compensation

Customer Service Interpersonal skill

Near Train Station

Handle and manage all Memorial Hall related issues. 处理和管理所有与纪念堂相关的事务。
Coordinate with Service Consultant for the deceased check-in, check-out and assist in Funeral Procession. 协调服务顾问，安排逝者的入住、退房，并协助进行丧礼仪式。
Explain the terms and conditions of using the Memorial Hall to the customer and assist the customer in filling the Memorial Hall registration form. 向客户讲解纪念馆使用条款及条件，并协助客户填写纪念馆登记表。 ...

Posted

2 months ago

Travelodge Hotels - Asia

KL City

JOB OVERVIEW
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Posted

a month ago

Hilton

KL City

Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications
A positive attitude and a genuine passion for providing exceptional guest service.
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! Long Description: You will be the first point of contact for guests, responsible for ensuring smooth check-ins, check-outs, and addressing guest inquiries throughout their stay. You play a key role in making guests feel welcome, ensuring that all their needs are met and that any issues are resolved promptly. As a Guest Service Agent , you’re not just ensuring a seamless check-in and check-out process – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Posted

25 days ago

Ibis, Ibis Styles, Ibis Budget

KL City

Assist guests with check in and checkout, as well as other cashiering duties
Review arrival lists and prepare compendiums prior to guests’ arrival and check-into system if necessary
Welcome guests on arrival, register and issue room keys according to departmental standards and procedures ...

Posted

25 days ago

Accor

KL City

Posted

24 days ago

Sofitel Damansara Kuala Lumpur

KL City

Welcome guests warmly and assist with check-in and check-out procedures efficiently.
Ensure all guest information, billing instructions, and payment methods are accurately updated in the system.
Handle room reservations, amendments, cancellations, and special requests. ...

Posted

16 days ago

Lloyd's Inn Kuala Lumpur

Guest Service Agent - Front Desk Guest Service Agent - Front Desk

KL City

Welcome guests as they arrive at the hotel.
Check guests in and out, ensuring a smooth process.
Provide information about hotel services, facilities, and policies. ...

Posted

16 days ago

Sheraton Hotels & Resorts

Guest Service Agent - Telephone Operator Guest Service Agent - Telephone Operator

KL City

Posted

16 days ago

Sheraton Hotels & Resorts

Guest Service Agent - Front Desk Guest Service Agent - Front Desk

KL City

Posted

23 days ago

Marriott International

Guest Service Agent - Telephone Operator Guest Service Agent - Telephone Operator

KL City

POSITION SUMMARY
Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft.
Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. ...

Posted

24 days ago

Marriott International

Guest Service Agent - Front Desk Guest Service Agent - Front Desk

KL City

POSITION SUMMARY
Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft.
Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. ...

Posted

24 days ago

Marriott International

Guest Service Agent - Club Lounge Guest Service Agent - Club Lounge

KL City

POSITION SUMMARY
Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft.
Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. ...

Posted

24 days ago

Marriott International

Guest Service Agent - Club Lounge Guest Service Agent - Club Lounge

KL City

POSITION SUMMARY
Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft.
Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. ...

Posted

a month ago

Sheraton Hotels & Resorts

Guest Service Agent - Front Desk Guest Service Agent - Front Desk

KL City

Posted

a month ago

Sheraton Hotels & Resorts

The Ritz-Carlton, Kuala Lumpur (Front Office - Receptionist) The Ritz-Carlton, Kuala Lumpur (Front Office - Receptionist)

KL City

Posted

a month ago

The Ritz-Carlton

Receiving Assistant - Courtyard By Marriott Kuala Lumpur City Center Receiving Assistant - Courtyard By Marriott Kuala Lumpur City Center

KL City

Join The Ritz-Carlton Front Office Team - Receptionist
At The Ritz-Carlton, we believe in creating unforgettable experiences through genuine care and exceptional service. We are looking for Front Office professionals who are enthusiastic, detail-oriented, and dedicated to exceeding guest expectations. If you are ready to build a rewarding career in luxury hospitality, we would love to hear from you.
- Welcome fresh graduation ...

Posted

3 days ago

Marriott International