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300+ Guest Service Agent Jobs - September 2026 - Urgent Hiring
Showing 386 jobs results for
"guest service agent"
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Manage Alert
Undisclosed
Singapore
- POSITION SUMMARY
- Schedule services for individuals and large groups using spa/salon reservations software system. Call guests to confirm scheduled services. Answer questions about available services. Update the reservations/cancellations list throughout the day, inform providers of last-minute changes, and resolve scheduling issues as needed by working with supervisor/manager. Check in guests for appointments, confirm first and last name, and provide general spa orientation to guests upon arrival. Promote and sell spa/salon services. Obtain assigned bank and ensure accuracy of contracted monies, obtain change required for expected business level, and keep bank secure at all times. Process guest payments for spa/salon services and obtain payment authorization as needed. Accept and log cash tips for employees. Balance, scan, and drop receipts with Accounting. Notify Engineering of maintenance and repair needs.
- Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. ...
Posted
24 days ago
Marriott International
Undisclosed
Singapore
- POSITION SUMMARY
- Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Print contingency lists to have a record of all guests in case of emergency. Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest. Follow up on any outstanding requests or problems from the previous day and are resolved. Run and review daily reports/logs. Complete designated cashier and closing reports in the computer system. Accept and record wake-up call requests and deliver to appropriate department. Count bank at beginning and end of shift; secure bank. Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change. Notify Loss Prevention/Security of any guest reports of theft.
- Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. ...
Posted
21 days ago
The Ritz-Carlton Hotel Company, L.L.C.
Undisclosed
Singapore
- Follows all policies and procedures related to handling money and maintaining the security of the cash drawer (e.g., where to keep bills during a transaction, knowledge of procedures to check counterfeit currencies, who has access to the cash drawer, securing the drawer)
- Follows all check-in/out BSA procedures for every type of reservations
- Accurately relays property services, amenities, hours of operation, layout, and activities to employees ...
Posted
21 days ago
Undisclosed
Singapore
- Follows all policies and procedures related to handling money and maintaining the security of the cash drawer (e.g., where to keep bills during a transaction, knowledge of procedures to check counterfeit currencies, who has access to the cash drawer, securing the drawer)
- Follows all check-in/out BSA procedures for every type of reservations
- Accurately relays property services, amenities, hours of operation, layout, and activities to employees ...
Posted
24 days ago
THE RITZ-CARLTON, MILLENIA SINGAPORE
SGD3,000 - SGD3,000 Per Month
Singapore
- Provide excellent service, build strong relationships, anticipate and exceed the guests’ needs
- Take ownership of guests issues or problems and take action to resolve problems immediately
- Recognise and resolve problems by seeking, examining, and interpreting information from different sources to determine cause and develop solutions ...
Posted
a month ago
Marriott International
Undisclosed
- POSITION SUMMARY
- Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
- No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time. ...
Posted
a month ago
Marriott International
Undisclosed
Orchard
- POSITION SUMMARY
- Receive, unload, and process deliveries and account for incoming freight based on invoice and receiving reports. Stage merchandise by department, mark appropriately for placement in facility, and deliver merchandise to appropriate department. Verify and track received inventory and complete inventory reports and logs. Reconcile shipping invoices and receiving reports to ensure count accuracy. Receive, store, ship, and deliver incoming and outgoing department packages and mail. Secure the receiving room and its contents, ensuring safekeeping of packages. Follow all national, state, and local hazardous material shipping guidelines and regulations. Ship all out-going mail and packages. Verify quantity and condition of packages upon receipt prior to delivery to guest. Communicate with guest regarding received packages. Maintain accurate tracking system on all shipping and receiving transactions, including receiving guest signatures for received packages. Communicate with proper management regarding any loss or damage with packages.
- Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Address guests' service needs in a professional, positive, and timely manner. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors. ...
Posted
a day ago
SGD2,100 - SGD2,100 Per Month
Singapore
- Accurately perform guest check-in, check-out, and room change procedures using hotel systems to maintain up-to-date records
- Respond promptly and efficiently to guest requests to ensure high satisfaction levels
- Manage float and reconcile daily cash reports ...
Posted
a day ago
St. Regis Hotels & Resorts
Customer Service Ambassador [Part-time | Changi Airport] Customer Service Ambassador [Part-time | Changi Airport]
PERSOL Outsourcing Pte Ltd
MYR1,400 - MYR1,700 Per Month
Bandar Bukit Raja
- Grand Kapar Hotel Klang Sentral (Berhampiran dengan MCD dan NSK Supermarket Klang Sentral)
- NO.30-1, Jalan Klang Sentral, 8/KU5 Klang Sentral, 41050 Klang, Selangor
- Hari rehat tidak tetap dan akan ditentukan mengikut jadual kerja yang ditetapkan oleh pihak Pengurusan. ...
Posted
3 days ago
MYR2,000 - MYR2,000 Per Month
KL City
- Join The Ritz-Carlton Front Office Team - Receptionist
- At The Ritz-Carlton, we believe in creating unforgettable experiences through genuine care and exceptional service. We are looking for Front Office professionals who are enthusiastic, detail-oriented, and dedicated to exceeding guest expectations. If you are ready to build a rewarding career in luxury hospitality, we would love to hear from you.
- - Welcome fresh graduation ...
Posted
3 days ago
Undisclosed
Singapore
- Check the table setting, cleanliness and side station preparation as per work station assigned prior to start of operation hour on each meal period
- Greet and farewell guests in a friendly, courteous manner
- Offer menu options, offer menu advice and take orders ...
Posted
4 days ago
SGD2,400 - SGD2,400 Per Month
Singapore
- Support the Residence Manager in providing excellent guest service.
- Handle guest enquiries, requests and complaints professionally.
- Manage cashiering duties and follow company procedures. ...
Posted
4 days ago
Undisclosed
Singapore
- Deliver a warm, genuine and engaging welcome to all guests, ensuring a strong first impression.
- Perform check-in and check-out processes efficiently and accurately.
- Confirm reservation details, room rates, payment methods and guest preferences. ...
Posted
4 days ago
SGD2,600 - SGD2,600 Per Month
Singapore
- Work closely with the Residence Manager and provide courteous services to guests. Respond efficiently and tactfully to guests’ complaints, requests and inquiries
- Provide courteous and efficient service, striving to fulfill each guests’ request whenever possible. Ensure all telephone calls are promptly handled within three rings
- Handle cashiering functions and adhere to the residence’s Standard Policies & Procedures. ...
Posted
4 days ago
SGD2,800 - SGD2,800 Per Month
Singapore
- Basic salary up to $3,200
- 12-hour rotating shifts (7am–7pm / 7pm–7am)
- Handle front office operations, including guest check-in/out and room status updates. ...
Posted
7 days ago
Undisclosed
Singapore
- Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
- Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately
- Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries ...
Posted
8 days ago
SGD2,285 - SGD2,285 Per Month
Singapore
- Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rates.
- Make appropriate selection of rooms based on guests’ needs, code electronic keys, confirms the room number and rates with a written confirmation.
- Promote and administer Hilton marketing programs such as Hilton Honors for arriving guests, ensuring guests know the location of rooms containing room keys, tokens of our appreciation, gifts, etc., to guests. ...
Posted
8 days ago
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