Assign repair and maintenance jobs to technicians based on skill level, workload, and job requirements.
Coordinate with Service Advisors to communicate estimated job completion times and provide timely updates on work progress.
Maintain and update the Job Control Board (e-WCC) to ensure accurate synchronization between Customer Relations Executives (CRE) and workshop operations.
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Conduct service reminder calls to customers to ensure timely and consistent service appointments.
Coordinate and manage customer appointment bookings, while maintaining accurate records and supporting workshop capacity planning to ensure smooth dealership operations.
Perform post-service follow-up calls to gather customer feedback and measure customer satisfaction for continuous improvement initiatives.
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Ensure all facility installations comply with local regulatory and legal requirements.
Work closely with the Safety & Health team to ensure compliance with OSH, environmental standards, and industry codes of practice.
Fulfill regulatory requirements under DOSH, DOE, Bomba, ST Acts, and other related regulations, including management of steam boilers, pressure vessels, and electrical systems.
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Lead and manage the maintenance of plant facilities, including buildings, roads, landscaping, and supporting amenities to ensure optimal functionality and appearance.
Drive and execute facility improvement projects, including upgrades, renovations, and system enhancements to improve efficiency and sustainability.
Ensure all facility installations and operations comply with local regulatory requirements, statutory obligations, and authority approvals (e.g., DOSH, DOE, Bomba, ST).
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