• Handle customer enquiries via phone, email, and live chat• Assist customers with hotel bookings, amendments, cancellations, and related requests• Support customers with refunds, schedule changes, and travel-related enquiries• Deliver professional, empathetic, and customer-focused service• Maintain accurate records of customer interactions and follow-up actions• Adhere to company procedures, workflows, and SLA requirements
We are seeking a professional, high-energy, and customer-focused Valet Attendant to join our team. As the first and last point of contact for our guests, you will play a crucial role in shaping their overall experience.
The ideal candidate possesses exceptional driving skills, a clean driving record, and a passion for delivering top-tier hospitality. You will be responsible for welcoming guests, parking and retrieving vehicles safely, and maintaining a smooth, efficient flow of traffic at our entrance.
Assist in the day-to-day operations of the resort, ensuring smooth and efficient service delivery across all departments including front desk, housekeeping, food and beverage, and groundskeeping.
Support the management team in implementing and enforcing hotel policies and procedures to maintain high standards of service quality and guest satisfaction.
Engage with guests to understand their needs, address inquiries, and resolve any issues promptly and professionally, contributing to a positive guest experience.
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Hotel Operations Management
Customer Service Excellence
Staff Training and Development
Budget Management
Event Planning and Coordination
Sales and Marketing
Property Maintenance Oversight
+5
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Posted
12 days ago
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