Assist in the day-to-day operations of the resort, ensuring smooth and efficient service delivery across all departments including front desk, housekeeping, food and beverage, and groundskeeping.
Support the management team in implementing and enforcing hotel policies and procedures to maintain high standards of service quality and guest satisfaction.
Engage with guests to understand their needs, address inquiries, and resolve any issues promptly and professionally, contributing to a positive guest experience.
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Hotel Operations Management
Customer Service Excellence
Staff Training and Development
Budget Management
Event Planning and Coordination
Sales and Marketing
Property Maintenance Oversight
Greet guests warmly upon arrival, escort them to their tables, and present menus, explaining daily specials and answering any initial questions.
Take accurate food and beverage orders from guests, ensuring all special requests and dietary restrictions are clearly communicated to the kitchen staff.
Serve food and drinks efficiently and courteously, checking back with guests to ensure their satisfaction and anticipating their needs.
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