A) Customer Servicea) Greet customers courteously and attend to their orders in a timely and professional mannerb) Assist customers with menu items, basic product information, and service-related inquiriesc) Handle cashiering duties accurately, including order processing and payment handling
B) Front-of-House Operationsa) Support daily café operations including order taking, food and beverage serving, and table clearingb) Maintain cleanliness and tidiness of the dining area, counter, and front-of-house equipmentc) Follow outlet SOPs, service standards, and hygiene requirements at all times
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As a Hospitality Intern (Customer Service Focus), you'll gain hands-on experience in managing guest interactions and ensuring smooth day-to-day operations in a homestay/hotel environment. You'll work closely with the operations and guest services team to deliver memorable experiences to travelers while learning the ins and outs of hospitality management.
Assist in handling guest inquiries via phone, WhatsApp, Airbnb, Booking.com, and other platforms.
Support smooth check-in/check-out processes, including coordination with housekeeping.
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