Coordinate and follow up with relevant stakeholders, including Sales Agencies, Credit Control Department, Accounts Department, Mortgage Team, Sales Admin Department, and purchasers, on all matters related to booking and sales documentation.
Review, verify, and ensure all booking forms, sales documents, and supporting documents are complete, accurate, and submitted according to the required timeline.
Ensure sales agents comply with established sales documentation procedures, guidelines, and Standard Operating Procedures (SOPs).
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Manage the full recruitment process, including job advertisements, candidate screening, interview coordination, and onboarding.
Prepare employment-related documents such as offer letters, confirmation letters, transfer letters, warning letters, and resignation acceptance letters.
Maintain and update employee personal files and HR records.
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Serve as the first point of contact for walk-in customers, providing professional, courteous, and efficient service while addressing inquiries promptly and accurately.
Build and maintain strong customer relationships through proactive follow-ups via phone calls, emails, and approved communication channels to ensure customer satisfaction and retention.
Manage administrative functions, including preparing quotations, issuing receipts, processing policy-related documentation, and monitoring daily collections and records.
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Serve as the first point of contact for walk-in customers, providing professional, courteous, and efficient service while addressing inquiries promptly and accurately.
Build and maintain strong customer relationships through proactive follow-ups via phone calls, emails, and approved communication channels to ensure customer satisfaction and retention.
Manage administrative functions, including preparing quotations, issuing receipts, processing policy-related documentation, and monitoring daily collections and records.
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