Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately
Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries
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Lead HR strategy and operations: Develop and execute HR strategies aligned with the hotel's business objectives, ensuring compliance with corporate HR policies and local regulations
Drive talent acquisition and workforce planning: Oversee recruitment, onboarding, and workforce planning to attract and retain top talent while optimizing labour costs
Develop and engage talent: Oversee training programs, performance evaluations, and succession planning to support career growth and leadership development
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