Develop clear, well-communicated vision and marketing strategies that can be translated to effective marketing, trade and ethical channel plan
Formulate strategic marketing and tactical plans for current and future products launches within the franchise through effective brands, operational, forecast and budget plans to ensure sales, profitability and market share targets are achieved
Optimize allocation of all resources to brands through active assessment of return of investment
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Resolve day-to-day tickets globally via Workday and Service Now, ensuring timely updates and system accuracy.
Act as first point of contact for questions from Alcon associates and managers
Process HR lifecycle changes: employment verifications, personnel file administration, new hire processes, employee data changes, onboarding, colleague referrals and others, following global and local processes and compliance guidelines and maintain confidentiality of employee data
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Support SFE Manager and work collaboratively with all stakeholders within Commercialization – execute analytic efforts in support of sales operation activities including but not limited to call planning, incentive compensation calculation, call reporting, field sales communications and CRM tool training.
System administrator for customer relationship management (CRM) program, manage change request, user access and content management platform; to work closely with SFE Manager & Digital Lead on technical configuration, operations and troubleshooting while liaising with Regional Support Team for upcoming solutions and feature activations.
Provide accurate and in-depth analysis to support strategic sales force structure, initiatives, targeting and incentive compensation program.
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Zuellig Pharma is a leading healthcare solutions company in Asia, and our purpose is to make healthcare more accessible to the communities we serve. We provide world-class distribution, digital, and commercial services to support the growing healthcare needs in this region.
Support SFE Manager and work collaboratively with all stakeholders within Commercialization – execute analytic efforts in support of sales operation activities including but not limited to call planning, incentive compensation calculation, call reporting, field sales communications and CRM tool training.
System administrator for customer relationship management (CRM) program, manage change request, user access and content management platform; to work closely with SFE Manager & Digital Lead on technical configuration, operations and troubleshooting while liaising with Regional Support Team for upcoming solutions and feature activations.
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Resolve day-to-day tickets via Service Now and Workday transactions, ensuring timely updates and system accuracy.
Handle client requests with politeness and detailed responses.
Process HR lifecycle changes: employment verifications, personnel file administration, new hire processes, employee job and data changes, onboarding, referrals and other processes, while following global and local processes and compliance guidelines and maintaining confidentiality of employee data and compliance
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Resolve day-to-day tickets globally via Workday and Service Now, ensuring timely updates and system accuracy.
Act as first point of contact for questions from Alcon associates and managers
Process HR lifecycle changes: employment verifications, personnel file administration, new hire processes, employee data changes, onboarding, colleague referrals and others, following global and local processes and compliance guidelines and maintain confidentiality of employee data
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Drive Product Registration, re-registration, change notification and related license applications & maintenance.
Drive product lifecycle management activities (labeling changes, new regulations assessment and preparation, CPDS, promotional material reviews)
Manage administrative and coordination activities e.g., project & metric management, archival of licenses/ permit, invoice & payment tracking and follow up, operational support etc.
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Conduct basic device and performance checks on customers' units at designated Service stations. Ensure all products are handled in line with documental procedures and standard operating guidelines.
Provide first-level troubleshooting to customers at the service point, minimizing any disruption to their product use.
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Accurately process and enter orders, including those requiring special handling or cases where order entry by external vendors is not feasible. This includes digital order entry utilizing OCR technology.
Manage end‑to‑end order processing—order intake, validation, modification, fulfillment, and closure—across Sales, Returns, Samples, Demos, and Equipment orders.
Proactively manage backorder scenarios by coordinating timely and clear communications with customers and the sales team.
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Create, maintain, and update local material master records in SAP IRIS to support commercial business operations.
Perform ongoing maintenance and validation of local data attributes for global materials.
Review, analyze, and process material master creation, extension, activation, and change requests in accordance with established procedures and service level expectations.
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Ensure compliance of the regional/country complaint handling process for all Alcon products, including intake, follow up and triage for reports of quality/technical complaints and Adverse Events incompliance with local and international regulations, guidelines and applicable directives.
Receive initial complaint from any source (ECPs, patients, internal Alcon personnel) and assure all information/ data is accurately captured at pint of contact
Maintain an understanding of information or date required to be collected of technical and AE complaints to assure compliance with regulations and directives
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Manage deliverable development and workstreams on multiple large, complex high-value projects across a range of industries, problem statements, and cultures
Utilize proven, accredited project and change management methodologies and techniques to help clients drive measurable value
Define scope, timelines, budget and perform cost, benefit, and risk analyses
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