Assist in gathering and documenting detailed product requirements from stakeholders.
Write and refine user stories and acceptance criteria for the development team.
Support User Acceptance Testing (UAT) by validating feature behaviour against business requirements, documenting issues, and confirming fixes before release.
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Propose and plan monthly social media content calendars across Car Insurance, Hire Purchase Loan and Dealer Financing — covering content themes, posting schedule and key messages per product
Review and provide recommendations on Carsome Capital's current social media presence — identifying gaps, opportunities and improvements to better reflect the Carsome Capital’s brand
Work closely with the Group Marketing team to brief, coordinate and follow up on content production and campaign deliverables.
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Culture & Engagement● Support the planning and execution of employee engagement initiatives and activities to enhance workplace culture.● Assist in organizing internal events, campaigns, and programs that promote collaboration and team spirit.● Contribute ideas to improve employee experience and strengthen organizational culture.● Gather employee feedback through surveys or engagement tools and support analysis of insights.
Internal Communications● Assist in drafting and designing internal communications such as announcements, newsletters, and emailers.● Support the development of communication materials for company initiatives, campaigns, and updates.● Ensure consistency in messaging and tone across all internal communication channels.● Help manage and update internal platforms (e.g., intranet, email communications, or employee portals).
Content & Creative Support● Collaborate with the team to create engaging content including posters, presentations, and digital materials.● Support storytelling initiatives that highlight employee achievements, company culture, and key milestones.● Assist in maintaining a content calendar for internal campaigns and engagement activities.
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Monitor business performance by building the tools & capabilities to detect abnormality & set-up the standard for designing dashboards & reports to provide end-to-end visibility to top managements and day-to-day visibility for ground operations
Drill down the analysis to find exact root cause for performance gap, rooms for improvement, underlying business risk or bottlenecks that business team are/will be facing
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Perform analysis to identify performance trends and insights
Conduct root cause investigations to identify root cause for performance gap, rooms for improvement, underlying business risk or bottlenecks that business team are/will be facing
Work together with various stakeholders to develop solutions/ improvement plans for process and/or performance related issues
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