Own and drive the Franchise and Retail channel strategy and performance, delivering agreed volume, revenue, acquisition, margin, and profitability targets in alignment with the overall regional business strategy.
Translate business strategy into actionable channel plans and lead the team in achieving monthly, quarterly, and annual acquisition and revenue objectives, with clear accountability for execution and results.
Develop annual and long-term business plans for the Franchise and Retail channels in alignment with the Head of Region's overall regional strategy and P&L objectives....
Perform day-to-day operations and physical monitoring of Gas, SIVL (LN2), Cylinder management and Chemical distribution systems to maintain stable utility supply to production lines.
Execute routine preventive maintenance tasks, equipment servicing, and workshop activities according to established Standard Operating Procedures (SOPs).
Assist the engineer in executing equipment hookups/un-hookups, physical troubleshooting, and component repairs for chemical, gas, and support systems....
Building and maintaining professional relationships and actively engage with clients and intermediaries to achieve overall sales and profitability targets.
Provide consultative recommendation through analysis of Claims & Utilisation reports and propose measures to clients to better manage cost.
Collaborate proactively and transparently with internal stakeholders (Operations, Customer Experience, Training, etc) to optimize the customer experience....
Lead the Sales Strategy & Growth: Own and drive the overall sales channel strategy across Franchise and Retail, delivering ambitious volume, revenue, and profitability targets.
Drive Business Performance: Partner closely with the Sales Team to achieve monthly, quarterly, and annual acquisition and revenue goals, turning business objectives into measurable results.
Build & Empower High-Performing Teams: Develop, coach, and motivate the sales team while strengthening capabilities across all sales channels to build a winning culture....
Assist to manage data center operations and maintenance and ensure the safe, reliable, and efficient operation of infrastructure systems and 100% uptime. Prepares SOP, MOP, EOP and WI
Prepare Change Management document for major activity and attends ChangeAdvisory Board meeting
Develop a measured program based on Key Performance Indicators and ServiceLevel Agreements...
Cross-Functional Leadership & Matrix Management: Lead matrixed cross-functional teams (Operations, Supply Chain, Quality, Engineering) to achieve milestone dates and project deliverables without direct line authority.
Customer & Commercial Management: Serve as the primary point of contact for customer accounts; track customer commitments, prevent scope creep, monitor revenue exposure, and ensure continuous alignment between customer forecasts and factory capacity.
Crisis Management & Problem Solving: Drive root-cause analysis (RCA) and resolve high-stakes yield, delivery, or quality crises under extreme time constraints while preserving strong customer relationships....
Attend to customer on the delivery of Vacant Possession.
Attend to customers and handle customers’ complaints to ensure complaints are promptly addressed within the company’s service standards and on an immediate basis.
Responsible for the front office/counter customer service, collection and other related clerical & administration works....
Implement and maintain the Emergency Response Plan (ERP), Fire Safety Plan, and Evacuation Procedures in compliance with statutory and client (JKR) requirements.
Serve as first responder during any emergency, including fire, medical, chemical, electrical, or environmental incidents.
Conduct emergency drills and simulations (fire drills, evacuation, spill containment, rescue exercises) to ensure personnel readiness....