Workforce Scheduling: Strategize and manage daily manpower schedules for both inbound and outbound inspectors across all channels (BST, NCD Corp, B2B, and Website) to ensure 100% operational coverage.
Lead Management: Promptly assign new leads to the appropriate inspectors and monitor real-time progress to meet strict turnaround time (TAT) and Service Level Agreements (SLA).
Capacity Optimization: Constantly review operational capacity for both low and high-volume retail periods, ensuring completion times are optimized (averaging 20–35 mins per case based on capacity).
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-Plan and manage daily production schedules to ensure on-time delivery.-Lead and supervise production teams, including supervisors, line leaders, and operators.-Train and motivate team members to improve performance.-Ensure products meet food safety standards (HACCP, GMP, FSSC 22000, HALAL).-Work closely with QA/QC to solve quality issues and implement improvements.-Improve production efficiency and reduce waste through continuous improvement initiatives.-Coordinate with maintenance teams to ensure machines are properly maintained.-Monitor raw material usage and coordinate stock with the warehouse.-Ensure workplace safety and conduct regular safety checks.-Prepare production reports and KPI updates for management.
Production Planning & Execution: Develop and implement efficient production schedules to meet customer demand and delivery timelines while minimizing downtime.People Management: Lead, train, and manage a team of supervisors, line leaders, and production operators through effective coaching, delegation, and motivation.Quality & Compliance: Ensure all products strictly adhere to food safety regulations and quality standards including HACCP, GMP, FSSC 22000, and HALAL. Partner with QA/QC to resolve non-conformities.Process Improvement: Identify optimization opportunities, reduce waste, and enhance operational performance using lean manufacturing principles and OEE tracking.Maintenance & Inventory Coordination: Collaborate with the maintenance team for equipment upkeep. Monitor raw material usage alongside the supply chain/warehouse team to maintain adequate stock levels.Health, Safety & Environment (HSE): Enforce workplace safety procedures, conduct regular safety audits, and perform risk assessments in compliance with local regulations.Reporting & Analysis: Prepare and present data-driven production reports and KPIs to senior management to guide operational decisions.
Financial Statements Preparation: Supervise and review the preparation of monthly, quarterly, and annual financial statements, ensuring accuracy and compliance with accounting standards.
Monthly Reconciliations and Reports: Review and approve monthly reconciliations and reports to ensure compliance with internal and external standards.
Special Financial Reports: Prepare special financial reports by collecting, analyzing, and summarizing account information and trends, including Fixed Assets, Cash Flow, and Profit & Loss (PL) statements.
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Financial Statements Preparation: Supervise and review the preparation of monthly, quarterly, and annual financial statements, ensuring accuracy and compliance with accounting standards.
Monthly Reconciliations and Reports: Review and approve monthly reconciliations and reports to ensure compliance with internal and external standards.
Special Financial Reports: Prepare special financial reports by collecting, analyzing, and summarizing account information and trends, including Fixed Assets, Cash Flow, and Profit & Loss (PL) statements.
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