Ensure store operational requirements as per set Standard Store Operating Procedure (SOP) and by scheduling and assigning employees; following up on work results all the time
Maintain store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results providing advice for staff performance improvement
Ensure all the time excellent customer service and demonstrate strong selling skills
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Candidates should possess strong financial management and planning skills, including budgeting, forecasting, and cash flow management.
Candidates should possess skills in financial reporting and analysis, including preparation of management reports, variance analysis, and performance tracking.
Candidates should possess solid accounting knowledge, including general ledger management, reconciliations, and familiarity with relevant accounting standards.
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Assist in managing the overall operations of the food court to ensure efficient and smooth daily activities.This includes the running and operations of 2 drinks stalls.
Monitor tenant compliance with operational standards, lease obligations, and house rules.
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Business Process Compliance: Work with stakeholders to ensure that store operations meet IKEA’s safety standards, and compliance with standard operating procedures (SOPs), local legislation, and regulatory requirements.
Risk Assessment & Mitigation: Identify, assess, and address safety and security hazards, process gaps, and implement preventive and corrective actions to mitigate risks.
Leadership in Safety & Security: Lead the development, implementation, and monitoring of safety operating procedures and systems that align with IKEA’s requirements and local legislation.
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Strategic Producer & Market Intelligence: Lead the end-to-end sales cycle for High-Net-Worth (HNW) and complex strategic deals. Utilize these “front-line” insights to provide Management with timely feedback and solution proposals regarding pricing effectiveness and sales promotions.
Sales Operations & Journey Excellence: Champion the “Fastest in Market” initiative by optimizing First Contact Discovery (FCD) benchmarks; own the end-to-end Customer Handling Discovery (CHD) process to ensure a seamless transition and high-quality NPS (Net Promoter Score) for customers and internal stakeholders.
Capability Architect (Playbooks & Coaching): Design and deliver scalable training, Sales Playbooks, and real-deal coaching clinics to standardize technical product knowledge and elite objection handling across the team.
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Manage and oversee the performance of assigned stores to achieve sales, profitability, operational efficiency, and customer service targets.
Monitor and analyse store performance, sales trends, Key Performance Indicators (KPIs), manpower productivity, payroll budgets, and operating expenses to identify improvement opportunities and drive business performance.
Conduct regular store visits to ensure compliance with company policies, Standard Operating Procedures (SOPs), operational standards, safety requirements, visual merchandising, cleanliness, service quality, and statutory regulations.
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Lead and manage end-to-end integration projects for new data centre capacity, ensuring projects are completed on time, within budget, and to the required quality standards.
Collaborate with the capacity planning team to understand future capacity requirements and ensure smooth integration of new infrastructure.
Coordinate with internal and external stakeholders, including design, construction, and operations teams, to ensure seamless integration of new capacity.
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Own Financial Reporting & Oversight — Review the monthly accounts prepared by the shared services team, sort out any errors or mismatches, and make sure reporting is accurate and submitted on time, following proper accounting standards and company policy.
Drive Budgeting & Performance Analysis — Coordinate the yearly budget and regular forecasts, track how the company is performing financially, and explain any differences between what was planned and what actually happened, to help guide management decisions.
Manage Cash Flow & Treasury Planning — Keep track of the company's cash position, plan ahead for loan drawdowns or repayments, and manage ongoing loan conditions directly with the banks.
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Single touch point to serve the high net-worth individuals to fulfill their financial & banking needs via financial planning & customized wealth solutions.
Ensure achievement of targets assigned.
Work with the Branch Manager to ensure sales activities are in line with business direction.
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Lead and drive overall branch sales across key products: Deposits, Investments, Loans (ASBF, Smart Money, Education Loans), Bancassurance, Banca Takaful, Credit Cards, and Business Referrals.
Develop strategies and monitor performance to meet and exceed monthly and annual sales targets.
Lead day-to-day branch operations in strict adherence to Bank policies, BNM guidelines, and regulatory requirements.
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High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
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Sourcing for new SME customers under SME segment for loan with exposure up to RM20m.
To grow the SME portfolio (exposure up to RM20m) in SME Banking, contributing to the Sector’s revenue growth.
Active participation in campaign activities to promote SME products as well as to build and maintain good rapport/relationship with customers, branch, and other stakeholders.
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Oversee the design, installation, operation, and maintenance of mechanical systems within the data centres.
Ensure all mechanical infrastructure, including HVAC systems, chillers, cooling towers, and fire suppression systems, operates reliably and efficiently.
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Develop Level 1 to 3 project schedules for all development stages.
Delivery strategy alignment with procurement, design & engineering, construction, T&C and operation teams.
Support and assist PMC in developing Level 3 Project Coordinated Schedule with key project milestones sufficient for other departments such as Design and Procurement Team to plan
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Develop Level 1 to 3 project schedules for all development stages.
Delivery strategy alignment with procurement, design & engineering, construction, T&C and operation teams.
Support and assist PMC in developing Level 3 Project Coordinated Schedule with key project milestones sufficient for other departments such as Design and Procurement Team to plan
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