Develop and implement comprehensive HR strategies and policies aligned with organisational objectives and local employment legislation
Oversee the full recruitment lifecycle, including job analysis, candidate sourcing, interviewing, selection and onboarding of new employees
Manage employee relations, including handling grievances, performance management and disciplinary procedures in accordance with company policies and legal requirements
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Manage the achievement of volume targets, P&L and overall revenue growth, including fee income, of the assigned business centre.
Establish market networking and engagement activities for the overall customer satisfaction needs and bank’s franchise growth.
Collaborate with other Division, i.e. Consumer Banking, Strategic Business Development and etc. for cross-selling and customer fulfillment purposes.
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Conduct customer profitability analysis and account strategy formulation with the help of product specialists, as required, for both existing and potential clients. Execute the account strategy plan including cross-selling activities or phase-out activities.
Be the first-line primary contact person for the customer on all queries relating to credit, deposits and other products and services including on operational issues.
To develop and maintain professional customer relationships with key decision makers (viz. CEO, CFO, Head of Treasury, Head of HR etc).
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