Lead, plan, and collaborate with distributors in assigned regions and relevant departments to ensure after-sales market readiness, including technical training, warranty, spare parts (including special tools), service operations, network facilities, and Corporate Identity (CI) implementation, according to schedule.
Programme Administration and Learner Support: Support the end-to-end administration and operations of CET and SkillsFuture Career Transition Programmes (SCTP), including learner registration, attendance tracking, assessment coordination, learner communications, record maintenance, and accurate documentation in compliance with organisational and funding requirements.
You will operationalise and manage the C4TS stack — encompassing Amazon Connect telephony and Salesforce/Service Connect CRM systems — across the satellite contact centres of the Resilience Community.