Strategic HR Leadership & Business Partnership: Serve as a trusted advisor to regional and country leadership, translating business priorities into effective people strategies that strengthen organizational performance, workforce capabilities and long-term business sustainability.
Continuous review of the operations model, day-to-day operational procedures and processes to identify gaps or area of improvements in order to improve services quality.
Design, implement and maintain the cross-function operating model within the approved operating-model direction and decision rights, including the RACI, escalation paths, handover standards and interfaces between the NOC, outsourced SOC oversight, DC / Critical Facilities, integrated service desk and platform and partner teams.
Investor onboarding, from the account opening flow on our platform through to the account opened with the licensed partner, including the customer due diligence doit performs at its end.
Plan and coordinate wellness events and programmes, including fitness classes, mindfulness sessions, health workshops, and corporate wellness activities.
Support existing functional operational leaders by facilitating resourcing, workflow visibility, and delivery coordination across the core regional MedComms teams.