Acts as the primary technical support contact for the Shift Production Team (Shift Manager and Operators).
Responsible for attending to line issues or breakdowns, performing primary troubleshooting, rectifying issues, and handing over the line back to production.
If an issue requires extended time, escalation or additional support must be initiated according to the Escalation Matrix within the specified timeframe.
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Acts as the primary technical support contact for the Shift Production Team (Shift Manager and Operators).
Responsible for attending to line issues or breakdowns, performing primary troubleshooting, rectifying issues, and handing over the line back to production.
If an issue requires extended time, escalation or additional support must be initiated according to the Escalation Matrix within the specified timeframe.
...