Inventory Management
Data Entry
Record Keeping
Scheduling
Communication Skills
Problem Solving
Time Management
Attention to Detail
Teamwork
Office Administration
Logistics Support
Oversee day-to-day facility operations including HVAC systems (WCPU), air compressors, air dryers, sewage treatment systems, and general building maintenance with work at height compliance.
Oversee day-to-day facility operations including HVAC systems (WCPU), air compressors, air dryers, sewage treatment systems, and general building maintenance with work at height compliance.
Oversee day-to-day facility operations including HVAC systems (WCPU), air compressors, air dryers, sewage treatment systems, and general building maintenance with work at height compliance.
Oversee day-to-day facility operations including HVAC systems (WCPU), air compressors, air dryers, sewage treatment systems, and general building maintenance with work at height compliance.
Provide Level 2 support for Windows laptops, desktops, shared production PCs, peripherals, storage, user profiles, performance issues, operating-system faults, and device replacement or migration.
Own assigned incidents and requests through restoration, keeping ticket status, troubleshooting evidence, escalation details, user communication, and resolution validation complete and current.
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OptimalPlus is now NI/Emerson. NI/Emerson OptimalPlus Solution is a Big Data analytics software that provides end-to-end solutions enabling automotive, semiconductors and electronics brand owners to protect the product quality and enhance their brand reputation in the market.
Working with a group of highly professional and friendly team members to support our customers who are the global leaders in the development and commercialization of foundational technologies for the wireless industry.
You will collaborate with Application Engineers to ensure customers’ challenges are being resolved responsively. This role is crucial to ensure the success of our customer in the area of gold support level customers for new added in production sites and complex mission-critical operations.
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Work closely with Production, Operation department and cross function for the data update.
Processes the crop report data and quality report data timely and accurately in the system(s), according to the work procedure (may be manual or via upload). Identifies deviations and/or errors and takes corrective actions. Communicates timely and appropriately to respective participants in the process.
Performs the administrative tasks for the input and update of production order data, documentation and approvals. Signals deviations and takes actions to correct. Communicates timely and appropriately to respective participants in the process.
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Demonstrates the highest quality of customer service and effectively interacts with all internal and external business contacts.
Uses resources effectively to provide customers the best component selection for the application and offers associated items with product support. Also provides Mouser website and online chat support.
Teaches customers how to navigate the Mouser website to allow customers to find information easily while minimizing their need of additional support from the Technical Support team.
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Differentiate from competition by providing customer personalized approach and service through an Indoor Sales Support team set up by local station (KUL, PEN, JHB).
Support and contribute to the commercial team objective of customer retention and development of the assigned Area Sales Development Group customers by attending to customer’s requirement and work closely with the Sales team. This includes identification of opportunities for service improvement.
Work closely with Sales team to provide Customer relationship management and after sales service. This includes, but not limited to, the coordination of shipment bookings through Customer Service team.
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Maintain and perform necessary support at customer site, such as troubleshooting, setup, install, and perform evaluation at customer's facility to ensure full functionality according to specification in a timely manner
Conducts operator / applications training and workshops for customers and peers
Develops, prepares and updates required training materials for training and demonstrations
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