Support daily warehouse and distribution center operations to ensure smooth execution of operational activities in accordance with standard operating procedures, and coordinate the resolution of operational issues.
Work closely with on-site operations teams to understand operational needs, coordinate resources, and support the efficient execution of daily operations.
Support investigations into operational issues, quality concerns, and customer complaints by collecting operational data and site information, and assist relevant teams in implementing corrective actions.
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Helpdesk service support, handling inbound and outbound Req/calls/email.
Lead the delivery of tactical buying activity for operational planned spend opportunities within defined operational spend levels.
Manage transactional buying desk activities and support wider strategic category management including raising purchase orders in line with Lear P2P system.
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Planning & Scheduling: Support planning and scheduling of service and project activities using FSM. Assist in coordinating end‑to‑end planning processes for Malaysia operations with proactive notification for customer on future/preventive service scheduling. Support planning activities related to new Installation Base (IB).
Service, Warranty & ISO Support: Assist with warranty administration for both service and project scopes. Support ISO process compliance, including documentation tracking and process coordination. Coordinate service calibration activities and ensure proper completion and records.
Technical & Back‑Office Support: Provide 2nd‑level ticketing and technical support to service and back‑office teams. Assist with purchase order (PO) chasing and coordination with internal stakeholders. Support day‑to‑day back‑office operational activities related to service and projects.
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To support daily IT application operations, provide user support for business applications, assist in system maintenance activities, and support development and enhancement initiatives to ensure smooth business operations.
Provide Level 1 and Level 2 support for ERP and other in-house systems.
Troubleshoot incidents and escalate as required.
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The Sales Administrator / Sales Support provides administrative and operational support to the sales team to ensure efficient sales processes and excellent customer service. The role includes preparing quotations, processing sales orders, coordinating with customers, suppliers, warehouse and logistics, maintaining accurate sales records, and supporting residential and commercial fit-out projects.
Manage and resolve blocked, incomplete, and exception orders to ensure timely order fulfillment and customer satisfaction.
Administer billing processes and ensure orders are invoiced accurately through SAP transactions (VXF3, VF04, V23).
Maintain and govern master data tables including listings/exclusions, CMIR, output tables, licensing restrictions, and related customer service data.
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To support the Manager in managing and maintaining business applications and IT systems, provide advanced application support, coordinate enhancement and integration activities, and ensure smooth operations of Core and Non-Core applications across the organization.
Provide Level 1 and Level 2 support for Core and Non-Core applications
Troubleshoot system issues and coordinate with vendors where required
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Manage and resolve blocked, incomplete, and exception orders to ensure timely order fulfillment and customer satisfaction.
Administer billing processes and ensure orders are invoiced accurately through SAP transactions (VXF3, VF04, V23).
Maintain and govern master data tables including listings/exclusions, CMIR, output tables, licensing restrictions, and related customer service data.
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