Manage incoming customer inquiries efficiently across multiple channels, including phone, email, live chat, and social media.
Actively listen to identify and diagnose customer needs or complaints; provide accurate, valid, and complete information to resolve issues effectively.
Maintain a deep understanding of our products, services, and hotel operations to guide customers and offer relevant recommendations.
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To responds to customer on Tik Tok, Shopee and Website inquiries also social media regarding online order.
To assist customers with product selection, answer basic questions, and suggest various product options that are available thru phone, email, Facebook, Instagram / WhatsApp, Tik Tok and Shopee.
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