Serve as the primary point of contact for overseas clients, expertly managing end-to-end order processing, optimizing international shipping logistics, and ensuring exceptional customer satisfaction and retention.
Analyze overseas customer forecasts and inventory levels to develop strategic shipping plans, optimizing data processing to ensure seamless supply chain operations.
Act as the primary point of contact for international clients, professionally resolving inquiries, processing sample requests, and addressing customer concerns with a focus on retention and satisfaction.
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Ideating and developing CEx improvement concepts across different touch points along the customer journey, where design will be backed by customer data insights
Visualizing and communicating design ideas using design thinking tools such as personas, customer journey maps, frameworks and/or infographics
Planning and facilitating co-creation workshops with stakeholders, using data insights, design thinking activities, and thereafter synthesizing outputs and create ‘to be’ customer journeys and solutions for delivery
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Lead / manage projects related to CEx design, ensuring timely execution and measurable outcomes. These can include:
Ideating and developing CEx improvement concepts across different touch points along the customer journey, where design will be backed by customer data insights
Visualizing and communicating design ideas using design thinking tools such as personas, customer journey maps, frameworks and/or infographics
...