Leading workstreams on HR Transformation projects, from planning through delivery - including managing project resources, budgets, as well as identifying and managing risks and issues
Advise global, regional and local clients from a variety of industries on the design and implementation of HR transformation programmes, covering aspects of strategy, process design & reengineering, service delivery (including Shared Services, Centres of Excellence and Outsourcing), and cloud technology
Providing recommendations on aligning people strategies with business strategies, leading and designing and facilitating client workshops
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Managing SAP Successfactors project stages including, project estimating, requirements determination, gap analysis, business process reengineering, issue resolution, configuration, custom code specifications, testing, training, go-live assistance and post implementation support.
Provide timely and accurate project status information to our client’s PMO team, escalate project issues appropriately, mentor cross-functional project team members, and identify and share implementation best practices with them
Provides domain expertise across SuccessFactors modules
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Partner with various Talent teams across Business Units and Countries to support the execution of regional Talent priorities across Southeast Asia, monitor progress and address delivery challenges
Support the design and continuous enhancement of regional Talent programmes across areas such as leadership development, talent management, end-to-end employee experience and workforce effectiveness.
Lead and execute regional Talent projects and workstreams, including planning, stakeholder management, governance and implementation across multiple countries
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Supporting HR related matters such as entire employee lifecycle, onboarding and offboarding activities, talent management, employee retention, performance management, retirement etc.
Providing HR recommendations to key leaders, ensuring alignment with business objectives and HR planning.
Coordinate performance management activities, including performance reviews, confirmation processes, and employee development tracking
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Supporting the business unit on HR related matters such as entire employee lifecycle, onboarding and offboarding activities, talent management, employee retention, performance management, retirement, etc.
Providing HR recommendations to key leaders, ensuring alignment with business objectives and HR planning.
Implement/Manage the implementation of HR programs
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Responsible in day-to-day operations using HR systems that include perform data entry tasks in an accurate and timely manner, troubleshooting, basic system configurations, error-fixing and other related support within the agreed service levels and targets as defined in the Service Level Agreement (SLA).
Good analytical skills to support the reporting function and needs of the business, including monthly and ad-hoc reporting for SEA Countries.
Point of contact for local practice office HR colleagues to resolve all HR systems related issues/queries.
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Provide high quality client service and support for clients' international assignment programmes
Manage individual tax compliance matters for client which includes preparation of tax computations and tax returns and addressing employer and employee obligations
Immigration support which includes preparation of immigration documentations and applications
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Provide high quality client service and support for clients' international assignment programmes
Manage individual tax compliance matters for client which includes preparation of tax computations and tax returns and addressing employer and employee obligations
Immigration support which includes preparation of immigration documentations and applications
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Managing SAP Successfactors project stages including, project estimating, requirements determination, gap analysis, business process reengineering, issue resolution, configuration, custom code specifications, testing, training, go-live assistance and post implementation support.
Provide timely and accurate project status information to our client’s PMO team, escalate project issues appropriately, mentor cross-functional project team members, and identify and share implementation best practices with them
Provides domain expertise across SuccessFactors modules
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Managing SAP Successfactors project stages including, project estimating, requirements determination, gap analysis, business process reengineering, issue resolution, configuration, custom code specifications, testing, training, go-live assistance and post implementation support.
Provide timely and accurate project status information to our client’s PMO team, escalate project issues appropriately, mentor cross-functional project team members, and identify and share implementation best practices with them
Provides domain expertise across SuccessFactors modules
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You may be assigned as Level 2 AMS support between Business/Client IT Team, partnering systems, and Application Managed Services (AMS) team. In this role, you are expected
To render 2nd level or 3rd level AMS support for escalated issues by performing in-depth production incident (medium to complex level) troubleshooting, resolve any production incident and monitor the fixes to ensure correct resolution in accordance with the agreed scope and Service Level Agreement (SLA) stated in the contract
To identify and perform problem management to reduce re-occurring issues/incidents. Present the root cause analysis to the right stakeholders and deliver the permanent fix (where applicable) within agreed time-frames and with quality.
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You may be assigned as Level 2 AMS support between Business/Client IT Team, partnering systems, and Application Managed Services (AMS) team. In this role, you are expected
To render 2nd level or 3rd level AMS support for escalated issues by performing in-depth production incident (medium to complex level) troubleshooting, resolve any production incident and monitor the fixes to ensure correct resolution in accordance with the agreed scope and Service Level Agreement (SLA) stated in the contract
To identify and perform problem management to reduce re-occurring issues/incidents. Present the root cause analysis to the right stakeholders and deliver the permanent fix (where applicable) within agreed time-frames and with quality.
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Engaging with Customers: Handling inbound/outbound calls with a focus on managing customers collections, billing related queries, and follow up
Building rapport and responding to customers enquiries in an appropriate manner, offering personalized service with a “can do” attitude. Maintain a professional, empathetic approach with every customer
Cross-Functional Collaboration: Partner with other functions e.g. Billing team to resolve blockers
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Actively seek out developmental opportunities for growth, act as strong brand ambassadors for the firm as well as share their knowledge and experience with others.
Respect the needs of their colleagues and build up cooperative relationships.
Understand the goals of our internal and external stakeholder to set personal priorities as well as align their teams' work to achieve the objectives.
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