Provide first- and second-level application and technical support for the PeopleQuest HRMS platform through phone, email, remote connection, and on-site visits when required.
Investigate, troubleshoot, and resolve customer incidents within agreed service-level agreements, ensuring all cases are properly documented, tracked, and closed.
Collaborate with the Quality Assurance, Product, and Development teams to reproduce issues, identify root causes, and deliver system fixes or workarounds.
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Human Resources Management
Talent Acquisition
Compensation and Benefits
HR Policies and Procedures
Employee Relations
Mandarin Language Proficiency
Performance Management
Provide first- and second-level application and technical support for the PeopleQuest HRMS platform through phone, email, remote connection, and on-site visits when required.
Investigate, troubleshoot, and resolve customer incidents within agreed service-level agreements, ensuring all cases are properly documented, tracked, and closed.
Collaborate with the Quality Assurance, Product, and Development teams to reproduce issues, identify root causes, and deliver system fixes or workarounds.
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Develop and determine all standards to perform inspections and tests on all procedures, oversee all testing methods, and maintain high-quality standards for all processes.
To follow closely on daily operation process monitor NCR issued and implementation of suitable corrective actions.
Able to handle CAR (Corrective Action Report), SPC and FMEA reports will be added advantage.
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Quality Control
ISO Standards Knowledge
ISO9001
ISO14001
Document Management
Standard Operation Procedure
Team Management
Communication
Professionalism
Responsible for first line employee and manager inquiry support, ensuring responses are provided in a timely, high-quality manner, and are aligned with HR policies and knowledge.
Provides support and coaching to employees and managers on all employee lifecycle activities including inquiries on HR processes, programs and initiatives to deliver enhanced experiences and offer always on support (e.g. compensation, performance, onboarding, new hires, separation, disciplinary and other HR processes).
Assists in resolution of conflicts and provides coaching and counseling on employment matters.
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We are a fast-growing eCommerce company are aggressively expanding our Affiliate Creator Program and looking for driven individuals to help us scale our creator network.
Over the past 4 years, our eCommerce business has consistently achieved 2x growth year-on-year. If you are looking for real growth, challenges, and the opportunity to make an impact, this is the right place.
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