Develop the Bank’s strategic and tactical plans for payments merchant portfolio management and optimisation initiatives. This include initiatives to increase revenue per merchant, product holdings per merchant, activation of dormant customers, proactive churn retention and deepening relationships
Develop and maintain the standard operating procedures for the merchant portfolio management operations and activities
Work with the analytics team to conduct merchant cohort analysis to understand their behaviours such as transactional activities, profitability, and seasonality
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Solicit leads via referrals and cold calls for sales via marketing visits, telemarketing, launches, road show and any other sales activities to achieve sales targets.
To actively cross selling Banking/Financial products.
Assess/evaluate and propose credit applications diligently.
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Financial Advisory: Conduct in-depth discovery sessions to accurately understand clients' risk tolerance, financial objectives, and time horizons to provide tailored recommendations.
Revenue Generation: Achieve key performance indicators (KPIs) by generating fee-based income through the strategic sale of wealth management products.
Market Intelligence: Stay updated on global market trends, interest rate shifts, and regulatory changes to provide proactive and timely advice to clients.
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Coordinate, track and monitoring CCRIS Reporting of Month End submission and Ad-hoc business request submission and ensure all the data meets the requirement and submission deadline by Bank Negara Malaysia (BNM)
Work on CCRIS Justification for Amendment (JFA) and Incomplete Report submission to BNM CCRIS
Manage Statistical Reporting Enforcement Framework (SREF) Report for Group Compliance independent review
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Develop and implement strategies to grow the client base and increase assets under management, focusing on high net worth individuals
Provide personalized financial advice, investment solutions, and comprehensive wealth management services to clients, ensuring their financial goals and objectives are met.
Collaborate with internal stakeholders, including Relationship Managers, Investment Advisors, and Product Specialists, to deliver tailored solutions and enhance the client experience.
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Responsible for loan documentation and disbursements. Monitor and ensure deliverables are achieved within set standards.
Liaise with solicitor/valuer and ARM to ensure documentations are in order /perfected in accordance with internal policies and in line with regulatory and legal requirements.
Benefit from a strong culture of collaboration by learning from leaders and subject matter experts to drive change and impact in banking
Opportunity to fast track your career in Wealth Management
Building profitable relationships with customers from their portfolio, to deepen and broaden account relationships with the objective to generate revenue and focus on wealth management.
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Aggressively source and book new mortgage loans for the bank.
Actively attend developer launches, road shows, property exhibitions to develop and maintain strong relationships with property developers, real estate agents, lawyers and valuers.
Cross selling other banking products, when required.
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Solicit leads via referrals and cold calls for sales via marketing visits, telemarketing, launches and any other sales activities to achieve sales targets.
To actively cross selling Banking/Financial products.
Assess/evaluate and propose credit applications diligently.
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Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
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Financial Advisory: Conduct in-depth discovery sessions to accurately understand clients' risk tolerance, financial objectives, and time horizons to provide tailored recommendations.
Revenue Generation: Achieve key performance indicators (KPIs) by generating fee-based income through the strategic sale of wealth management products.
Market Intelligence: Stay updated on global market trends, interest rate shifts, and regulatory changes to provide proactive and timely advice to clients.
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Advanced Troubleshooting & Triage: Manage the full lifecycle of application tickets, providing deep technical analysis for Web, Android, and iOS platforms while ensuring seamless routing to Level 2/3 teams or external vendors.
Knowledge Management & Training: Own the creation and maintenance of domain-specific documentation and a "Client Academy" to empower both the first-line support teams and end-users.
Service Excellence: Drive "Continual Service Improvement" (CSI) by identifying automation candidates and providing data-driven insights through monthly operations summary reports.
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Implement products strategy and business plans to achieve financial targets.
Due diligence and product evaluation for on-boarding process and manage relationship with Global Market and other counterparties to secure quality products, in compliance to regulatory requirement and internal guidelines.
Manage business relationship with counterparties and internal stakeholders, with the objective of securing quality products, in compliance to regulatory requirement and internal guidelines.
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Participate in the delivery of complex change programs that enhances the business.
Development of business solutions in optimizing performance of sub processes yielding improvements for processes that are fundamentally inefficient and outmoded.
Interact with all levels of management, including senior-level decision makers and executives, and conduct qualitative and quantitative analyses in support of solution development.
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Overall responsible for credit risk management and evaluation of C&C loans within portfolio with minimal accounts turning NPL/High Risk / Watchlist after review.
Approve loans as per lending authority granted and evaluate with good quality and recommend credit proposals for higher levels of approving authorities within specified time frame.
Benefit from a strong culture of collaboration by learning from leaders and subject matter experts to drive change and impact in banking
Opportunity to fast track your career in Wealth Management
Building profitable relationships with customers from their portfolio, to deepen and broaden account relationships with the objective to generate revenue and focus on wealth management.
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Design, implement, and maintain security controls across the network infrastructure, including firewalls (e.g., Palo Alto, Check Point), Intrusion Detection/Prevention Systems (IDS/IPS), VPNs, and Web Application Firewalls (WAFs).
Develop and enforce network segmentation strategies, Zero Trust principles, and access control policies (e.g., NAC).
Manage and optimize network logging infrastructure for effective monitoring and threat hunting.
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Grow the Existing to Bank (ETB) SME base of retail community businesses (Sole Prop, Partnerships, or Sdn Bhds with Annual Sales Turnover (AST) of below RM10m to grow product holdings and profitability
Approximately 300-500 customers per Community Business Manager (CBM)
Bring in New to Bank (NTB) customers to the branch via community business visitations, roadshows, or other branched based sales activities
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Generate and qualify leads from internal and external lists including sourcing and developing client referrals to achieve acquisition goals;
Develop and schedule sales proposals and activities including calls to new potential and existing clients to ensure optimum pipeline generation ;
Ensure customer service satisfaction and good client relationships including client briefing and training and responding to sales enquiries by phone, email or in person;
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Onboarding & Due Diligence: Execute the rigorous due diligence process for new structured products and fixed income instruments, ensuring all offerings meet internal quality and compliance standards.
Product Maintenance: Manage the ongoing lifecycle of products, from initial launch to maturity or exit, ensuring all documentation and governance protocols are met.
Market Analysis: Perform regular market intelligence gathering to identify emerging trends and competitive threats, providing actionable insights to the Team Lead.
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