Provide first-line IT support and request fulfilment through ServiceNow across Microsoft 365, Entra ID, endpoint, connectivity, and security-related services.
Own and manage incidents and service requests from initial contact through to resolution or effective escalation, ensuring SLA compliance.
Deliver clear, timely, and professional communication to users throughout the entire ticket lifecycle.
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Architect, administer, and optimize cloud infrastructure across various cloud platforms AWS, Microsoft Azure, and Google Cloud Platform.
You will design, deploy, and maintain API integrations, webhooks, and workflow automations that reduce manual effort and improve operational efficiency.
You will drive infrastructure-as-code adoption using tools such as Terraform and Ansible etc.
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Security Maturity & Roadmaps: Evaluate organizational security maturity, compliance gaps and threat models to deliver actionable, business-aligned security roadmaps.
Architecture & Secure Design: Assess and guide secure architecture patterns across cloud, hybrid environments, zero-trust frameworks, network defense, and IAM systems.
Architecture Review Board (ARB) Alignment: Serve as the primary security engineering liaison to the ARB, ensuring proposed solutions align smoothly with enterprise architecture standards.
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Focus on the Family Malaysia (FOFM) is a not-for-profit organisation dedicated to helping families thrive. Since 1997, we provide relevant, reliable and reproducible programmes, trusted resources, and family counselling services that strengthen relationships in marriage, parenting, and youth. We partner with like-minded individuals and organisations to nurture, support, and protect time-honoured values and the institution of the family – because we believe strong families build strong communities.
We are looking for a hands-on and resourceful IT & Systems Lead to independently manage and strengthen FOFM’s technology environment. This role oversees IT systems, supports day-to-day technology needs, and drives practical improvements across infrastructure, CRM capabilities, digital operations, and systems integration. The ideal candidate enjoys a broad scope of responsibilities and is passionate about using technology to enable smarter, more effective ways of serving our mission.
Participate in a cross-functional team in order to be able to perform all the tasks required to deliver the relevant products, services, processes and systems
Product portfolio management and control, implementation and further development of one or more products, services, processes and/or systems throughout the entire lifecycle in a team, taking into account quality standards.
Development and implementation of digital strategies, ensuring the core infrastructure of products, services, processes and systems, consistent introduction of innovative technologies, and development and expansion of the use of digital channels
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Manage end-to-end delivery of IT application projects from initiation, planning and requirements gathering through development, testing, deployment and post-production support.
Work closely with Business Users, Product Owners, Business Analysts, Developers, QA/Testers, Infrastructure teams and external vendors.