Information and communications technology user support technicians provide technical assistance to users, either directly or by telephone, email or other electronic means, including diagnosing and resolving issues and problems with software, hardware, computer peripheral equipment, networks, databases and the Internet, and providing guidance and support in the deployment, installation and maintenance of systems.
Tasks include –
Entering commands and observing system functioning to verify correct operations and detect errors
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Business Focal Point owning and evergreening the IGU ERPs (ADC, Blueprint, BG) Job Archetypes Model and Governance and work with IT-EAM team to ensure all Access Management related activities including SAM control & campaign are executed timely and achieve compliance
For ADC, provide advisory to ADC PO when needed cover the SAM design and SAM way of working to ensure operational efficient post BAU. For Cutover, support the SAM role catalogue deployment and Mass user load. Post Go-live working closely with PO, Process Experts and key OU security focal points to define fit to purpose Business role & revision
For BLP and BG - Support BAO to manage the BE Upstream/IG ERP Job Archetypes Governance Model. Work closely with IT EAM team to achieve top quartile service level for access provisioning activities. For OU build/ OU exit ensure SAP SAM integration design impact assessed and leverage support from IT to delivery on time with quality.
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Monitor, maintain and provide ongoing support for computing devices, peripheral devices, networking equipment, and software applications to ensure efficient operations.
Explore and leverage automation tools such as Power Automate and Power Apps to streamline and optimize daily operations. (Development, Testing, Deployment, and Maintenance)
Provide IT-related administrative support including maintenance contract renewal, user accounts, procure IT-related hardware/software and services and licensing management.
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ICT Development Assistant Team Lead is responsible for leading and managing a group of developers on system development and business automation, who have in-depth overall understanding of systems goals, its business logic and technical aspects. At the same time function as senior developer/system analyst in analysis, data modelling, design, code programming, testing and documenting of technical software applications systems according to the business/change request; including bug fixes, enhancements to existing systems, new modules/functionalities to existing systems, and completely new application systems. Provide second/third-level helpdesk support for application systems.
Responsible to meet all Service Level commitments for system solution development for business requirements and support made to internal customers from all institutions and departments in Taylor’s Education. Participate in project activities and provide technical expertise.
Assist with recruitment and onboarding processes, including posting job openings, screening resumes, scheduling interviews, and conducting reference checks
Support the HR team in maintaining employee records and documentation
Assist with employee relations and engagement initiatives
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Envision and craft our technology ambitions by creating forward-leaning architecture and operating models that reflects our strategies and goals.
Develop and maintain our holistic and future-proof digital blueprint, the long-term technology strategy, target landscape and transition roadmap based on current, emerging and future technologies.
Assess new technologies, innovation, and capabilities, determine the fit for use and business opportunities, and defining the strategy and introduction of the identified new or emerging technology into the organization.
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Provide first-line IT support and request fulfilment through ServiceNow across Microsoft 365, Entra ID, endpoint, connectivity, and security-related services.
Own and manage incidents and service requests from initial contact through to resolution or effective escalation, ensuring SLA compliance.
Deliver clear, timely, and professional communication to users throughout the entire ticket lifecycle.
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To provide IT support to retail outlets and head office
Maintain and troubleshoot problems with computer systems - hardware & software, server, e-mail, network, CCTV, PABX, visual & audio system and peripheral equipment; provide solutions and carry out repairs where required
Execute IT audit assignments in accordance with the annual audit plan, covering areas such as IT governance, information security, cybersecurity, IT operations & infrastructure, application controls, compliance review, IT projects, emerging technologies and system related investigation, as well as any other audit work undertaken by GIAD.
Review and evaluate the adequacy and effectiveness of IT controls, risk management processes, and governance practices to provide assurance to the Audit Committee, Board of Directors and Senior Management on the integrity and reliability of the Group’s IT control environment.
Assess compliance with internal policies, regulatory requirements and professional standards (e.g. ISO 27001, NIST, COBIT).
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We are looking for a Senior IT Operations Engineer to join our clients team. This role reports to the Technical Operations Manager and is responsible for delivering reliable Group IT services. The ideal candidate will manage daily IT operations, lead infrastructure improvements, and ensure continuous service enhancements that align with business needs.
IT Operations & Service Delivery
Manage day-to-day IT operations and support services across systems, networks, and hardware.
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