App & Web Development: Assist in developing and maintaining modern applications, mobile apps and legacy application(using any language you are comfortable with—React, Flutter, Python, etc.)
Automation: Build scripts to automate repetitive tasks and make our workflow smoother.
Data Visualization: Help us turn raw data into cool, interactive dashboards using Power BI.
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Lead and mentor a team of Service Desks (IT Assist) and Critical Situations (CritSit) management, fostering a culture of continuous improvement, high performance, and exceptional customer service.
Manage team scheduling and the on-call rotation for all incidents response to ensure appropriate coverage.
Conduct performance reviews, provide constructive feedback, and identify training and development needs for team members.
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Headquartered in Malaysia and established in 2009, Ditrolic Energy is a renewable energy infrastructure company backed by one of the world’s largest global fund managers. The company operates across the Asia-Pacific region, with offices in Singapore, Philippines, Indonesia, China and Bangladesh and brings extensive experience in developing and delivering clean energy projects across multiple markets. Ditrolic Energy offers integrated solutions spanning solar PV, wind, energy storage and energy management, supported by comprehensive end-to-end EPC capabilities. Through its projects, the company partners with organisations to optimise energy usage and advance their transition towards net zero‑carbon targets. The Contract Executive is responsible for administering, managing, and overseeing contractual matters for solar (PV) and industrial projects, ensuring compliance with contract terms, mitigating risks, and safeguarding the company’s commercial interests throughout the project lifecycle.
Own architecture and major technical decisions for the platform, from onboarding and order routing through records, reporting and the partner interfaces.
Build and lead the engineering team, and set standards across reliability, security, performance, testing and code quality.
Implement the SC's technology risk requirements as engineering practice: change control and approvals, secure development, testing and acceptance, capacity and resilience.
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Own the end-to-end recruitment process for technical positions across Engineering, Product, Data, AI, Machine Learning, Infrastructure, DevOps, Cybersecurity, QA, and related functions.
Partner with hiring managers and senior leaders to define hiring requirements, interview strategies, talent profiles, and workforce planning priorities.
Act as a trusted talent advisor by providing market intelligence, talent mapping, compensation insights, and hiring recommendations.
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Manage and ensure all incidents, service requests, issues, and assigned tasks related to Application Technology Support are tracked, followed up, and resolved within agreed Service Level Agreements (SLAs).
Act as Level 2 Application Support, serving as an escalation point for cases raised by IT Assist, COE teams, application vendors, and other Level 1 support teams.
Increase the percentage of issues resolved at Level 2 through effective troubleshooting, root cause analysis, and resolution before escalation to Level 3 support or external vendors.
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Repairing, maintenance, and asset tracking of a variety of IT systems, including desktop computers, laptops, tablet hardware, printers, EPOS terminals, and handheld scanners.
Managing the configuration of Cisco networking equipment, EPOS Till systems, handheld devices, and printers.
Processing of returns and recycling equipment.
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Repairing, maintenance, and asset tracking of a variety of IT systems, including desktop computers, laptops, tablet hardware, printers, EPOS terminals, and handheld scanners.
Managing the configuration of Cisco networking equipment, EPOS Till systems, handheld devices, and printers.
Processing of returns and recycling equipment.
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Repairing, maintenance, and asset tracking of a variety of IT systems, including desktop computers, laptops, tablet hardware, printers, EPOS terminals, and handheld scanners.
Managing the configuration of Cisco networking equipment, EPOS Till systems, handheld devices, and printers.
Processing of returns and recycling equipment.
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Drive and achieve assigned sales targets across IT Solutions, ERP, Cloud Solutions, Managed Content Services, etc. while delivering solution-led value, service excellence and strong customer satisfaction to support the Company’s profitability and growth.
Focus on the Family Malaysia (FOFM) is a not-for-profit organisation dedicated to helping families thrive. Since 1997, we provide relevant, reliable and reproducible programmes, trusted resources, and family counselling services that strengthen relationships in marriage, parenting, and youth. We partner with like-minded individuals and organisations to nurture, support, and protect time-honoured values and the institution of the family – because we believe strong families build strong communities.
We are looking for a hands-on and resourceful IT & Systems Lead to independently manage and strengthen FOFM’s technology environment. This role oversees IT systems, supports day-to-day technology needs, and drives practical improvements across infrastructure, CRM capabilities, digital operations, and systems integration. The ideal candidate enjoys a broad scope of responsibilities and is passionate about using technology to enable smarter, more effective ways of serving our mission.
Own day-to-day EUC operational outcomes for the assigned site or country scope, ensuring reliable support, service quality, and smooth end-user experience.
Partner with managed service vendors to review escalations, track service performance, and ensure timely preventive and corrective actions are carried out.
Develop, maintain, and continuously improve SOPs, user guides, operational records, and knowledge-base materials to improve service consistency and scalability.
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