Conduct Customer Interviews: Interview buyers, non-buyers, and inactive or churned prospects to understand their experiences, satisfaction levels, reasons for drop-off, and unmet needs using structured interview guides provided by the CX Executive.
Conduct structured customer interviews (buyers and non-buyers/churned prospects) to understand satisfaction, drop-off reasons, and unmet needs, using interview guides and frameworks provided by the CX Executive.
Speak with both customers and prospects who didn't convert, using structured interview frameworks to uncover satisfaction levels, reasons for drop-off, and unmet needs
Conduct structured customer interviews (buyers and non-buyers/churned prospects) to understand satisfaction, drop-off reasons, and unmet needs, using interview guides and frameworks provided by the CX Executive.